Company Description

Clans Machina is a new-age clean-energy solutions company focused on transforming how India powers homes, businesses, and industries through smart solar and clean-energy technologies. With strong expertise in solar, EV, and waste-to-energy solutions, the company helps customers achieve substantial energy savings while lowering their carbon footprint. As a trusted channel partner of Tata Power Solar and a Startup India recognized company, Clans Machina delivers high-quality rooftop solar systems supported by advanced engineering and customized design.

The team provides end-to-end project execution to ensure reliable, efficient installations. Its mission is to help build a “Zero Electricity Bill Nation” by making renewable energy accessible, affordable, and future-ready for families and MSMEs across India.

Role Description

This is a full time, on-site Customer Care Executive role based in Bhubaneswar.

The Customer Care

Executive will handle incoming customer inquiries, provide information on solar and clean-energy solutions, and resolve service-related issues promptly and professionally. The role includes following up with customers to ensure satisfaction, coordinating with internal teams for installation or service requests,



and maintaining accurate records of interactions in CRM or tracking systems. The executive will support basic sales activities by identifying customer needs, explaining product benefits, and directing qualified leads to the sales team. The position also involves educating customers on system usage, billing, and maintenance, while representing the company’s commitment to quality and sustainability.

Qualifications

- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction abilities.
- Excellent Communication skills, both verbal and written, with the ability to explain technical concepts in simple terms.
- Basic Sales skills, including lead nurturing, cross-selling, and relationship building with prospective and existing customers.
- Ability to use CRM or ticketing tools, maintain accurate documentation, and manage multiple customer cases simultaneously.
- Problem-solving mindset, patience, and a customer-centric approach, with the ability to work in a fast-paced environment.
- Interest or experience in renewable energy, solar solutions, or related sectors is an advantage.
- Minimum of a bachelor’s degree or equivalent in any discipline; prior experience in customer support or front-line service is preferred.

📌 Customer Care Executive (Bhubaneswar)
🏢 Clans Machina
📍 Bhubaneswar