Project Role : Custom Software Engineering Lead

Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.

Must have skills : ServiceNow Customer Service Management (CSM)

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

In the role of Customer Service Management (CSM) Architect, a typical day involves overseeing the technical vision and architectural framework for bespoke software projects. This position requires guiding teams through the entire lifecycle of design and implementation, ensuring that development practices meet high standards. The role demands continuous alignment of software solutions with organizational goals, focusing on scalability and optimal performance.

Collaboration with various stakeholders to maintain a cohesive and efficient development environment is a key aspect of daily activities, fostering innovation and quality in software delivery.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Lead the establishment and enforcement of development standards to ensure consistency and quality across projects.
- Mentor and support team members to enhance their technical skills and professional growth.
- Coordinate cross-functional efforts to integrate custom software solutions seamlessly within existing systems.
- Monitor project progress and proactively address any technical challenges to maintain delivery timelines.

Qualified & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM), Customer Service Management (CSM) Architect, App Engine, Case Management, Integrations, B2C Public Portal, Data Modeling & design, Data Mapping and migration for CSM, Document Intelligence.
- Strong expertise in designing scalable software architectures tailored to business needs.
- Experience in leading software development teams and managing technical workflows.
- Ability to enforce coding standards and conduct thorough code reviews to maintain quality.
- Skilled in performance optimization and troubleshooting complex software issues.
- Familiarity with integration techniques and tools to connect custom solutions with enterprise systems.

Additional Information
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru / Pune/ Chennai office.
- A 15 years full time education is required.

📌 Custom Software Engineering Lead (Bengaluru)
🏢 Accenture in India
📍 Bengaluru