– Collections Executive (Telecaller)

Company: Rajsi Infin Consultants Private Limited (NBFC)

Location: Dwarka, New Delhi

Department: Collections

Positions: 2

Salary: ₹20,000–₹22,000 per month + Performance-Based Incentives

Qualification: Graduate in any discipline

Experience: Minimum 1–2 years in collections for payday loans, short-term loans, digital lending, or similar financial products.

Key Responsibilities

- Make outbound calls for pre-due reminders, due-date follow-ups, and overdue collections.
- Follow up with customers for timely payment of EMIs/loan dues and obtain transparent payment commitments (PTPs).
- Monitor pending and overdue accounts and conduct regular follow-ups until payment or resolution.
- Maintain accurate records of calls, follow-ups, payment commitments, payments received, and customer responses in the CRM/collection system.
- Identify reasons for non-payment and escalate difficult, disputed, or high-risk cases to the reporting manager.




- Coordinate with internal teams for payment updates and resolution of customer queries.
- Achieve assigned collection efficiency, recovery, PTP, and delinquency-control targets.
- Ensure all customer interactions follow the Company's approved collection process and appropriate, professional, and compliant collection practices.

Required Skills

- Good communication, negotiation, persuasion, and customer-handling skills.
- Experience in pre-due, due-date, and overdue collection follow-ups.
- Working knowledge of computers, MS Office, loan applications, CRM, and collection systems.
- Ability to maintain accurate follow-up and payment-commitment records.
- Target-oriented approach with strong follow-up and recovery skills.
- Understanding of professional and responsible collection practices.

Preferred: Candidates with hands-on tele-collection experience in payday loans, digital lending, personal loans, short-term loans, or similar financial products.

📌 Collections Tele caller (In NBFC) (Dwarka)
🏢 Rajsi Infin Consultants Private
📍 Dwarka