- Managing and monitoring delinquent account collection for the assigned portfolio and a

team of team managers and team leaders
- Managing a team of Team Managers and Team Leaders

- Coordinating with Business and collection functions across locations

- Appointing, managing & developing collection vendors to ensure collections from delinquent customers.

- Ensuring call centre activities are supported by robust field management.

- Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow

- Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.

- Putting vendor management in proper shape to ensure smoother operations.





- Formulating various processes related to customer services in initial phase and their compliance.

- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.

- Ensuring collection strategy execution as per plan and capacity

- Maintaining Attrition level

- Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit

- Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets

- Should take care of branch Admin Work and Employee Engagement activity

📌 Collection Manager - SF (Mumbai)
🏢 HDB Financial Services
📍 Mumbai