Joining

Immediate Joiners Preferred

Job Responsibilities

- Contact customers through calls and other approved communication channels regarding pending loan payments.
- Follow up with customers for timely repayment and overdue collections.
- Explain outstanding amounts, payment due dates, and available repayment options to customers.
- Maintain regular follow-ups with assigned customers and ensure collection targets are achieved.
- Handle customer queries and payment-related concerns professionally.
- Update collection status, customer responses, payment commitments, and follow-up details in the CRM.
- Maintain accurate records of daily collection activities and customer interactions.
- Follow up on PTP (Promise to Pay) commitments and ensure payments are received as committed.
- Coordinate with the Collection Manager/Team Leader regarding difficult or high-risk cases.
- Identify cases requiring escalation and report them to the concerned senior.
- Ensure all collection activities are conducted professionally and in accordance with company policies.
- Achieve daily, weekly, and monthly collection targets.

Required Skills
- Valuable communication and convincing skills.




- Strong follow-up and negotiation skills.
- Ability to handle customers professionally.
- Target-oriented and result-driven approach.
- Basic computer and CRM knowledge.
- Ability to work under pressure and meet collection targets.
- Good Hindi communication skills; basic English communication will be an advantage.
- Previous experience in loan collection, tele-calling, recovery, fintech, NBFC, or financial services will be preferred.

Key Performance Areas (KRA)
- Daily collection achievement.
- Monthly recovery/collection target.
- PTP conversion and PTP follow-up.
- Overdue account resolution.
- Customer follow-up efficiency.
- CRM/data accuracy.
- Daily productivity and call performance.

Interview Details Walk-in Interview:

FH-1, Vardhman Grand Plaza, Manglam Place, Sector-3, Rohini, Delhi – 110085

Google Maps:

https://maps.app.goo.gl/KKYh33mygW2wUQ8d9

Interview Timing: 11:00 AM to 1:00 PM

Share Resume on WhatsApp: 92181 79369

Pay: ₹9,500.00 - ₹26,000.00 per month

Work Location: In person

📌 Collection Executive (Delhi)
🏢 Parika Investment
📍 Delhi