We're hiring: Client Service Representative

? Location: Delhi.

? Employment Type: Full-time

? Company: IDFL India

Join Our Team!

We're looking for a detail-oriented and customer-focused Client Services Representative to join our growing team. If you thrive in a fast-paced environment, enjoy working with clients, and have a passion for delivering exceptional service, we'd love to hear from you.

Key Responsibilities

- Be a master of our internal portal including adding companies, renewal and transfer clients, check in (adding audit orders), billable expenses / agreements, online services sending sign up codes, adding product types, application reviews and all other fields.
- Maintain a clean pipeline of orders in the system in accordance with their status.
- Strive for speed and accuracy in every process to enhance the customer experience.
- See that all client communications (phone, email, message) are promptly responded to and realistic expectations are set.
- Establish clear communication throughout every stage of client service process from initial client outreach, application review, quotation and agreements, receiving payments and scheduling audits.

Key Performance Indicators (KPIs)





✅ Respond to all client inquiries within 24 hours.

✅ Complete application reviews and provide quotations within 24 hours.

What We're Looking For

- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- High attention to detail and accuracy.
- Customer-first mindset with strong problem-solving skills.
- Ability to manage multiple priorities in a rapid-paced environment.
- Experience in client services, customer support, operations, certification, or administrative roles is preferred.
- Proficiency in CRM/ERP systems or similar operational platforms is an advantage.

Why Join IDFL?

- Collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Meaningful work that contributes to delivering exceptional customer experiences.
- Be part of a team that values integrity, excellence, and customer success.

? Interested? Apply through LinkedIn or send your resume to [email protected].

We look forward to welcoming our next Client Services Representative to the IDFL team!

📌 Client Services Representative (New Delhi)
🏢 IDFL India
📍 New Delhi