: Chief Operating Officer (COO)Smiles Institute of Gastroenterology

Location: Mathikere and HSR Layout, Bengaluru

Experience: Minimum 3 years in healthcare or hospital operations

Employment Type: Full time

Reporting to: CEO & Founder

About Smiles Institute of GastroenterologySmiles Institute of Gastroenterology is a specialised healthcare institution focused on delivering high-quality gastroenterology and digestive healthcare services. With 3 operating centres and 10 satellite clinics, the institute is committed to clinical excellence, patient-centric care and expanding access to specialised healthcare.

Role OverviewWe are seeking a dynamic, hands-on and results-oriented Chief Operating Officer (COO) to oversee the day-to-day operations of our three centres and ten satellite clinics.

The COO will be responsible for ensuring operational efficiency, financial discipline, service quality, team performance and a seamless patient experience across all locations.

The ideal candidate should be capable of managing multiple healthcare facilities, implementing standardised processes and supporting the institute's growth and expansion.

Key Responsibilities1. Operations Management

- Oversee daily operations across all 3 centres and 10 satellite clinics.
- Ensure smooth coordination between doctors, clinical teams, administration and support staff.
- Standardise operational processes and establish SOPs across locations.
- Monitor resource utilisation, infrastructure maintenance and operational efficiency.
- Identify operational challenges and implement timely solutions.

2. Financial & Business Performance

- Manage operational budgets, costs and revenue performance across centres.
- Monitor key financial indicators, including revenue, expenses, profitability and resource utilisation.
- Identify opportunities for cost optimisation without compromising patient care.
- Support business expansion, partnerships and new clinic launches.
- Work with the leadership team to achieve organisational growth targets.

3. Patient Experience & Service Excellence





- Ensure consistent standards of patient care and service delivery across all locations.
- Monitor patient feedback, grievances, appointment management and service turnaround times.
- Implement initiatives to improve patient satisfaction and retention.
- Build a patient-first culture throughout the organisation.

4. People & Team Management

- Supervise administrative, operational and non-clinical teams across centres.
- Ensure appropriate staffing, scheduling and workforce utilisation.
- Establish performance indicators and accountability frameworks.
- Coordinate with HR on recruitment, training, employee engagement and performance management.
- Build a collaborative and performance-driven work environment.

5. Satellite Clinic Management

- Ensure operational consistency across all 10 satellite clinics.
- Coordinate doctor schedules, patient referrals and follow-up services.
- Monitor clinic-wise performance, patient footfall and revenue.
- Strengthen coordination between satellite clinics and the three main centres.
- Identify opportunities to improve clinic productivity and patient access.

6. Quality, Compliance & Systems

- Ensure adherence to applicable healthcare regulations, safety protocols and institutional policies.
- Coordinate with clinical leadership on quality assurance and accreditation requirements.
- Oversee vendor management, procurement, contracts and facility maintenance.
- Implement digital systems and management dashboards for operational monitoring.
- Maintain accurate reporting and documentation across centres.

7. Strategic Planning & Expansion

- Work closely with the CEO to execute the institute's operational and growth strategy.
- Support the establishment of new centres, clinics and healthcare services.




- Identify opportunities to improve productivity, efficiency and patient reach.
- Present regular operational and business performance reports to management.

Qualifications & Experience
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration or a related field.
- MBA/MHA in Healthcare or Hospital Management preferred.
- Minimum 3 years of relevant experience in hospital administration, healthcare operations or multi-centre clinic management.
- Experience handling operational teams, budgets and healthcare service delivery.
- Prior experience in a multispecialty hospital, specialty hospital or healthcare chain will be an advantage.

Key Skills
- Robust leadership and people management abilities.
- Excellent organisational and multitasking skills.
- Financial and operational understanding.
- Problem-solving and decision-making capabilities.
- Strong communication and interpersonal skills.
- Ability to work closely with medical professionals and senior leadership.
- Proficiency in hospital management systems, reporting and operational analytics.
- Willingness to travel between centres and satellite clinics.

Key Performance Indicators (KPIs)The COO's performance will be evaluated based on:
- Operational efficiency across all 13 locations.
- Centre-wise revenue and cost management.
- Patient satisfaction and service quality.
- Improvement in patient footfall and appointment conversion.
- Staff productivity and retention.
- Compliance with operational and quality standards.
- Successful implementation of growth and expansion initiatives.

What We Are Looking ForWe are looking for an individual who combines strong execution capabilities with a strategic mindset. The candidate must be comfortable taking ownership, managing diverse teams and driving measurable improvements across a growing healthcare organisation. The role requires a hands-on leader who can translate the institute's vision into efficient, scalable and patient-focused operations.

📌 Chief Operating Officer (India)
🏢 SMILES Institute of Gastroenterology
📍 India