Center Head – Seamedu

Designation: Center Head

Department: Center Operations / Academic Management

Location: NorthCap University, Sector 23, Gurugram, Haryana

Industry: EdTech

Experience: 8–12 years of overall experience, including at least 3–5 years in a leadership or managerial role

Employment Type: Full-Time

About Seamedu

Seamedu focuses on industry-oriented education and skill development, bridging the gap between academic learning and industry requirements through practical, career-focused programs.

Job Summary

We are seeking an experienced and result-oriented Center Head to lead the academic, operational, and administrative functions at our NorthCap University center in Gurugram. The ideal candidate must have prior leadership experience as a Head of Department (HOD), Head of Operations, Center Head, or in an equivalent senior management role, preferably within the EdTech industry.

The candidate will be responsible for academic excellence, operational efficiency, team leadership, student experience, and overall center performance.

Key Responsibilities

1. Center Operations & Administration

- Manage the day-to-day operations and administration of the center.
- Develop and implement operational plans aligned with organizational objectives.
- Ensure compliance with institutional policies, procedures, and quality standards.
- Coordinate with central teams and senior management to ensure smooth execution of initiatives.
- Monitor operational performance and drive process improvements.

2. Academic Leadership

- Oversee academic delivery, curriculum implementation, and teaching quality.
- Coordinate with HODs, faculty members, and academic coordinators for effective academic planning.
- Monitor student performance, progression, attendance, and course completion.
- Ensure programs align with industry requirements and current educational trends.
- Drive continuous improvement in academic delivery and learning outcomes.

3. Team Leadership & Faculty Management





- Lead, mentor, and manage faculty members, department heads, and administrative staff.
- Establish performance goals and monitor team effectiveness.
- Conduct periodic performance reviews and support staff development.
- Promote a collaborative, accountable, and performance-driven work culture.
- Resolve team-related challenges and facilitate interdepartmental coordination.

4. Student Experience & Engagement

- Ensure a positive student experience throughout the academic lifecycle.
- Monitor student feedback, grievances, retention, and academic progress.
- Implement initiatives to improve student engagement and satisfaction.
- Coordinate with placement and student success teams to enhance career outcomes.

5. Business Performance & Growth

- Support admissions, enrollment targets, and center-level growth initiatives.
- Track key performance indicators and prepare periodic performance reports.
- Identify opportunities to improve resource utilization and operational efficiency.
- Collaborate with admissions, marketing, placement, and other functional teams.
- Contribute to budgeting, cost management, and resource planning.

6. Reporting & Stakeholder Management

- Prepare reports on academic performance, operations, staffing, and student outcomes.
- Coordinate with senior management and central teams on strategic priorities.
- Ensure timely implementation of management decisions and initiatives.
- Maintain effective relationships with university stakeholders, faculty, students, and industry partners.

Educational Qualifications





- ME / M.Tech / MBA from a recognized university or institution.

Experience & Eligibility Criteria

- 8–12 years of overall qualified experience.
- Minimum 3–5 years of experience in a leadership or managerial position.
- Prior experience as an HOD, Head of Operations, Center Head, or in an equivalent senior leadership role is mandatory.
- Prior experience in the EdTech industry is mandatory.
- Experience managing academic operations, faculty teams, institutional functions, or education delivery is essential.
- Experience in higher education, professional education, or industry-oriented skill development will be an added advantage.

Required Skills & Competencies

- Strong leadership, team management, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Strong operational planning and problem-solving capabilities.
- Ability to analyze performance metrics and drive continuous improvement.
- Sound understanding of academic administration and education-sector operations.
- Strong ownership, accountability, and execution skills.

Key Performance Indicators (KPIs)
- Overall center operational performance and efficiency.
- Academic quality and student learning outcomes.
- Student satisfaction, retention, and grievance resolution.
- Faculty performance and team productivity.
- Achievement of admissions and enrollment targets, where applicable.
- Compliance with institutional policies and reporting timelines.
- Effective resource utilization and execution of management initiatives.

Ideal Candidate Profile The ideal candidate will be a strategic, proactive, and results-driven leader with a strong understanding of the EdTech ecosystem and academic operations. They should be capable of leading cross-functional teams, managing center-level responsibilities, and driving institutional growth while maintaining high standards of academic quality and student experience.

📌 Center Head (Gurugram)
🏢 Seamedu
📍 Gurugram