Job Title: Call Center Team Lead

We are seeking an experienced Call Center Team Lead to supervise and manage a team of call center representatives. You will be responsible for ensuring that the team meets performance targets, provides excellent customer service, and adheres to company policies and procedures. You will act as a mentor and coach for team members, facilitating their professional growth and development.

Your role will also involve addressing customer inquiries, resolving issues, and fostering a positive work workplace.

Key Responsibilities

- Lead and motivate the call center team to achieve performance goals and targets.
- Monitor and evaluate individual and team performance through regular feedback and coaching sessions.
- Handle escalated customer inquiries and resolve complex issues efficiently.
- Collaborate with management to develop and implement strategies for improving call center operations.




- Ensure compliance with company protocols and industry best practices.
- Prepare and present regular reports on team performance and areas for improvement.
- Conduct training sessions for new hires and ongoing training for existing staff.
- Foster a positive and collaborative team environment.

Skills and Tools Required

- Strong leadership and team management skills.
- In-depth knowledge of call center operations and best practices.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and conflict resolution skills.
- Proficiency in call center software and tools.
- Ability to analyze performance metrics and implement improvements.
- Familiarity with customer service principles and practices.

Minimum Years of Experience: 6

Maximum Years of Experience: 12

📌 Call Center Team Lead (Ranchi)
🏢 Starlink World
📍 Ranchi