The ideal candidate should be able to understand both the business problem and the system logic required to solve it.

Key Responsibilities

1. Customer Requirement Gathering and Business Analysis

- Interact with customers, including business heads, sales teams, IT teams, and operations teams, to understand their business processes, challenges, and expectations.
- Conduct requirement-gathering workshops, stakeholder interviews, and process walkthroughs.
- Ask the right questions to identify the underlying business problem rather than simply documenting what the customer requests.
- Map existing business processes and identify gaps, inefficiencies, and opportunities for automation.
- Convert customer discussions into explicit, structured, and actionable requirements.

2. Functional Solution Design

- Map customer requirements against existing PepUpSales functionality and identify whether they can be addressed through standard features, configuration, process changes, or custom development.
- Design end-to-end functional workflows covering users, roles, business rules, validations, approvals, exceptions, and system behavior.
- Prepare functional requirement documents (FRDs), business requirement documents (BRDs), user stories, use cases, process flow diagrams, and acceptance criteria.
- Define screen-level requirements, field validations, data dependencies, business logic, reports, and dashboards wherever required.
- Identify the impact of proposed changes on existing modules, customers, and business processes.

3. Technical Solution Mapping

- Work closely with developers and technical leads to translate functional requirements into technically feasible solutions.
- Understand database structures, APIs, integrations, data flows, system dependencies, and application architecture at a level sufficient for effective solution design.
- Prepare data flow diagrams, integration requirements, field mappings, API specifications, and logical solution designs in collaboration with the technical team.
- Identify technical dependencies,



edge cases, risks, and potential performance or scalability issues.
- Ensure requirements are sufficiently detailed for developers to estimate, design, and implement without repeated clarification.

4. Product Gap Analysis and Standardisation

- Identify gaps between customer requirements and the existing PepUpSales product.
- Recommend whether a requirement should be handled through configuration, a reusable product enhancement, or customer-specific customisation.
- Evaluate the impact of customisations on the existing product and other customers in the multi-tenant SaaS environment.
- Help convert recurring customer requirements into standard product capabilities.
- Maintain a structured record of requirements, product gaps, change requests, and approved solution designs.

5. Coordination with Development, QA and Delivery Teams

- Explain approved requirements and workflows to developers, QA engineers, and implementation teams.
- Coordinate with the development team during implementation to resolve functional queries and clarify expected system behaviour.
- Review developed functionality against approved requirements and acceptance criteria.
- Support test-case preparation, UAT planning, defect clarification, and customer sign-off.
- Ensure scope, dependencies, assumptions, and change requests are documented and controlled throughout the project lifecycle.

6. Documentation and Process Improvement

- Maintain up-to-date functional specifications, workflow diagrams, requirement traceability matrices, and product documentation.
- Ensure that requirements, design decisions, development tasks, and test cases remain aligned.




- Identify opportunities to improve requirement-gathering practices, solution quality, and implementation efficiency.
- Contribute to the development of reusable templates, standard workflows, and product knowledge repositories.

Required Skills and Qualifications

- Bachelor's degree in Computer Science, IT, Engineering, Business Information Systems, or a related field.
- 5+ years of experience in business analysis, SaaS implementation, enterprise software, product analysis, or solution consulting.
- Strong experience in requirement gathering, business process mapping, functional specification writing, and solution design.
- Ability to understand complex business processes and convert them into structured workflows and system requirements.
- Working knowledge of relational databases, SQL, APIs, JSON, system integrations, and application architecture.
- Experience creating process flow diagrams, use cases, user stories, acceptance criteria, and functional specifications.
- Strong analytical, problem-solving, communication, and stakeholder-management skills.
- Ability to communicate effectively with both non-technical business stakeholders and technical development teams.
- Proficiency in documentation and process-modelling tools such as Microsoft Visio, draw.io, Jira, Confluence, or equivalent tools.

Preferred Experience

- Experience with SaaS-based enterprise applications, CRM, SFA, DMS, ERP, retail execution, or supply chain management solutions.
- Understanding of FMCG sales processes, distributor and stockist operations, sales-force automation, beat planning, order booking, retail execution, and secondary sales.
- Experience working with multi-tenant SaaS applications and configurable enterprise products.
- Exposure to mobile applications, offline workflows, third-party integrations, and reporting dashboards.
- Experience in UAT coordination and working in Agile or iterative software development environments.

📌 Business Analyst – SaaS Product & Solution Design (Noida)
🏢 PepUpSales - Integrated SaaS Platform for Field Sales u0026 Distribution
📍 Noida