Job Summary:

We are looking for a proactive and detail-oriented ORM Executive to manage and protect the onlinereputation of our clients.

- The ideal candidate should have experience in crisis management, sociallistening, sentiment analysis, and reputation monitoring using tools such as Brandwatch and Meltwater
- .Prior experience in a digital marketing agency is preferred.

Key Responsibilities

- Monitor and manage clients' online reputation across search engines, social media, forums, blogs,and review platforms.
- Identify and respond to online reputation issues promptly to minimize brand impact.
- Handle reputation crisis situations by coordinating with internal teams and implementing timelyaction plans.
- Use Brandwatch and Meltwater for social listening, media monitoring, sentiment analysis, and reporting
- Track brand mentions, customer feedback, competitor activity, and emerging online trends.
- Prepare daily, weekly, and monthly ORM performance reports with actionable insights.
- Coordinate with SEO, Content, Social Media,



and PR teams to execute reputation managementstrategies.
- Ensure timely escalation of critical issues to management.
- Maintain high standards of client communication and service delivery.

Required Skills

- Hands-on experience with Brandwatch and Meltwater
- Robust understanding of Online Reputation Management (ORM) and crisis management
- Knowledge of social media platforms, review websites, and digital media.
- Excellent written and verbal communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to work under pressure and manage multiple client accounts.

Qualifications

- Bachelor's degree in Marketing, Mass Communication, Business Administration, or a related field.
- 1–4 years of experience in ORM within a digital marketing agency
- .Experience handling high-profile brands and online crisis situations will be can added advantage.

📌 Brand Associate-ORM (Delhi)
🏢 Value4Brand
📍 Delhi