HIRING!

GREETINGS FROM AIONOS !

Role: Travel Operations Specialist Blended Process (Travel Domain)

Location: Sector 32, Gurugram

Salary: Up to 4.5 LPA CTC

Mode: Work from Office

Experience: Minimum 6 Months

Language: Excellent English

Roles & Responsibilities

* Handle blended operations involving customer interactions and backend air fulfillment/ticketing activities .

* Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS .

- Manage full and partial ticket exchanges as per airline fare rules and policies.

* Handle voluntary and involuntary changes , schedule changes, and IRROPS cases.

- Create, retrieve, and modify PNRs for single and multiple passengers and sectors.
- Check fare rules, pricing, taxes, penalties, and applicable refund amounts.

* Process BSP/GDS refunds and support post-ticketing operations.

* Handle EMD issuance for ancillary services .

* Manage ticket amendments, rebooking requests, and complex itineraries .





- Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.
- Meet quality, productivity, and process targets.

Required Skills

Mandatory hands-on experience with Amadeus GDS

Knowledge of PNR creation, pricing, and fare rules

Experience in ticketing, refunds , cancellations, and exchanges

Understanding of EMD issuance and ticket reissuance

Knowledge of cryptic commands and GDS transactions

Excellent verbal and written English communication skills

Knowledge of BSP/ARC processes, ADM/ACM, and IRROPS will be an added advantage

Comfortable with 5 days a week | Rotational shifts & week-offs .

Night Shift : Cab facility provided

Interested candidates can contact

Contact Person: Rukmani

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📌 Blended Travel Operations Specialist - Amadeus (Gurugram)
🏢 AIonOS
📍 Gurugram