: Bilingual Quality Analyst – Travel Process

Location: Gurugram

Experience: Travel Industry Experience is Mandatory

Job Overview

We are seeking a skilled and detail-oriented Bilingual Quality Analyst with mandatory experience in the travel industry. The candidate will be responsible for evaluating customer interactions, ensuring process compliance, and maintaining high-quality service standards across customer support and travel operations.

Key Responsibilities

- Evaluate calls, chats, and emails to ensure compliance with quality benchmarks.
- Monitor agents' performance and identify areas for improvement.
- Conduct quality audits and provide actionable feedback to team members.
- Ensure accuracy in travel-related processes, including bookings, cancellations, amendments, and refunds.
- Track quality scores, prepare reports, and analyze performance trends.




- Identify recurring issues and recommend process improvements.
- Collaborate with team leaders and trainers to enhance customer experience.

Candidate Requirements

- Mandatory experience in the Travel Industry.
- Fluency in English and one additional language.
- Previous experience in Quality Analysis or Quality Assurance is preferred.
- Knowledge of travel processes, booking systems, and customer service operations.
- Solid analytical, communication, and observation skills.
- Ability to identify errors, maintain quality standards, and meet deadlines.

Apply now with your updated resume! Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Bilingual Quality Analyst (Gurugram)
🏢 Travelobliss
📍 Gurugram