1. Effective Communication with Customer.
2. APQP, PPAP, CONTROL PLAN, MSA, SPC, FMEA.
3. Internal team leading & Coordination.
4. Decision making if any customer problem reported.
5. Solid working knowledge of IATF 16949 requirements and automotive QMS practices
6. Knowledge on Electrical and mechanical instruments, equipment handling and dimensional measurements.
7. Experience in customer quality / OEM handling for major two-wheeler (TVSM, HMCL, Bajaj or similar).

1. Act as single point of contact for all quality-related communication with TVSM, HMCL and Bajaj.

2.Handle customer complaints: receipt, registration, analysis, 8D preparation, coordination with CFT and timely closure within agreed timeline

3 Drive robust root cause analysis using 7 QC tools, 5 Whys, Ishikawa and implement permanent corrective and preventive actions

4 Prepare and submit customer-required documents: 8D reports, incident reports, containment reports, PPAP/ISIR, capability reports, etc. as per OEM formats.

5 Prepare quality metrics,



Customer feedback and improvement initiatives for Management Reviews.

6Prepare weekly/monthly MIS reports for Management reviews.

7 Regualry work to Sustain customer Q Ratings at the best level..

8 Monitor and improve customer PPM, warranty performance, field failures and scorecard ratings; drive action plans for gap closure

9Coordinate customer audits, visits and meetings (TVSM, HMCL, Bajaj), ensure timely response to audit findings and tracking of action plan closure

10 Ensure effective implementation of IATF 16949 QMS requirements related to customer quality, including APQP, control plan, PFMEA, MSA, SPC and product traceability

- Support new product development and engineering changes (FWM, ISG sensors) from customer quality perspective, including risk analysis, validation requirements and customer approvals

📌 Asst. Manager - CQA (Tamil Nadu)
🏢 India Nippon Electricals
📍 Tamil Nadu