Implementation Lead

Objective of roles -

- Prime responsibility of leading delivery (implementation) team
- Accountability on direct customer experience.
- Must have knowledge on production implementation and installation

Roles & Responsibilities
- Hands on experience of product installation and troubleshooting.
- Responsible for leading the delivery role for a critical application.
- Managing a team of delivery engineers to under the project agreed timelines.
- Constant engagement with customer as first level of escalation.
- Deployment of new releases of product/CRs as part of implementation.
- Take accountability of direct customer experience by engaging with various customer teams and external vendors.
- Constant interaction with L3 and Engineering support for reporting and fixing issues.
- Periodic reports to senior management about project progress, risks and RCA and continual improvements.
- Able to manage customers in different time zones and regions.

Skill




- Very valuable knowledge on Unix and Shell scripting
- 5+ year experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles.
- Good understanding of RDBMS concepts.
- Preferred knowledge on Hadoop/HBase/PostGreSQL
- Extensive experience of systems development including involvement in all major stages of software development projects.
- Good Knowledge and appreciation of systems development lifecycles and methodologies.
- Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.
- Thorough understanding, appreciation and analysis of the issues underlying systems development.
- Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
- Experience in managing a team of size 5-10 members.

📌 Associate Technical Manager- CSD(Implementation) (Bengaluru)
🏢 Pelatro
📍 Bengaluru