Purpose/Objective

Technical Account Manager (TAM) is responsible for maintaining relationships with clients, addressing their technical needs, as well as finding opportunities for positioning additional services.

Key Responsibilities of Role

Title: Associate Lead Technical Account Manager (TAM) Function: Managed Services Location: Chennai Company:Adaniconnex Pvt Ltd website: www.

adaniconnex.

com Responsibilities - Build and maintain robust relationships with assigned accounts by becoming a trusted advisor.

- Understand customer needs and challenges and align them with services provided.
- Regularly communicate with stakeholders setting expectation on the services, SLA’s and managing service delivery.
- Keep documentation on customer environments updated.
- Identify opportunities for upselling additional services.
- Become customer advocate within the organization.
- Building long-term relationships.
- Handle first level escalation for the assigned customer accounts.

Technical Experience - In-depth understanding of VMware products, Networking and Cloud Infrastructure – Server, Storage, Network devices.

- Level 3 understanding of Operating systems – Windows, Linux.
- OEM certification is a plus – Microsoft, Cisco etc.





Project Management - Manage onboarding of customers ensuring implementation of the services subscribed.

- Oversee ongoing service delivery and monitor related KPI’s - Identify and manage risk and scope.

- Report on service performance and customer satisfaction metrics.

Communication and Collaboration - Excellent written and verbal communication skills tailored to both technical and non-technical audience.

- Strong collaboration skills working effectively with internal teams.
- Ability to effectively manage and prioritize multiple tasks and deadlines.

Technical Competencies

understanding of VMware products,understanding of Operating systems – Windows, Linux,Networking and Cloud Infrastructure ,Excellent written and verbal communication skills tailored to both technical and non-technical audience

Qualifications and Experience

Qualifications - Bachelor’s degree in computer science, Information technology or equivalent.

- Overall 10+ years of experience in technical support and account management, preferably managed services.

Associate Lead Technical Account Manager

📌 Associate Lead Technical Account Manager (Chennai)
🏢 Adani Group
📍 Chennai