Role : Associate Key Account Manager - Sales & Service / Associate KAM,

- Location: Bangalore
- Target Accounts: India-based Global Capability Centers (GCCs) & Enterprises
- Services Portfolio: Brownfield Professional Services

Role Objective Build trusted relationships across assigned GCC & Enterprise Accounts, deliver an excellent client experience, and support account growth.

Mandatory Skills & Experience

7+ years of experience in client-facing roles such as Relationship Management, Customer Service, Customer Engagement, Guest Relations, or Front Office, within Hospitality, Telecom, or B2C + B2B Services.

- Excellent communication, interpersonal, and presentation skills, with a confident and professional front-ending presence.
- Proven ability to build rapport, manage client expectations, and handle escalations with empathy and urgency.
- Customer-first mindset with strong ownership, follow-through, and attention to detail.
- Technology awareness preferred, with the aptitude to learn technology services, professional services, and the GCC ecosystem.
- Execution: Experience managing service levels, client feedback, renewals, or upsell targets.
- Comfortable engaging with HR, Talent Acquisition, Hiring Managers, Procurement, and Vendor Management teams.
- Graduate in any discipline; knowledge of MS Office and CRM.





Responsibilities Relationship Management & Customer Engagement

- Act as the day-to-day point of contact for assigned accounts, building trusted relationships with HR, TA, hiring managers, and procurement teams.
- Run regular check-ins, feedback sessions, and service reviews to keep client satisfaction high (Farming).
- Anticipate client needs and resolve escalations quickly.
- Maintain account intelligence on client priorities, hiring plans, and organisation changes.

Requirement Coordination & Service Delivery

- Capture and qualify client requirements, and coordinate with TA and delivery teams on fulfilment and turnaround times.
- Track submissions, joining, and onboarding, and close the loop with the client at every stage.
- Work with procurement and vendor teams on onboarding and compliance.

Account Growth & Reporting

- Identify current requirements, renewals, and expansion opportunities, and work with Key Account Managers to convert them.
- Achieve agreed account growth and renewal targets.
- Maintain accurate account, requirement, and pipeline data within CRM systems.
- Provide regular account, client satisfaction, and activity reports.

Nice to Have

- Exposure to BFSI, Healthcare, Manufacturing, or Travel client accounts is an advantage.

📌 Associate Key Account Manager (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru