– Assistant Manager, Sales & Operations

Company: SD Stay by XLNC Exotic Inc.

Location: Jalandhar, Punjab (Work from Office)

Department: Sales & Operations

Employment Type: Full time

Industry: Hospitality | Vacation Rentals | Property Management

Reporting To: Branch Manager

About SD Stay

SD Stay, a division of XLNC Exotic Inc., is a US-based hospitality and property management company operating furnished short-term and mid-term rental properties across San Diego, California.

We manage end-to-end rental operations, including reservations, dynamic pricing, guest experience, property readiness, revenue optimization, and distribution across multiple booking platforms.

Role Overview

We are looking for a proactive, analytical, and result-oriented Assistant Manager – Sales & Operations to drive revenue growth, improve occupancy, manage daily rental operations, and ensure operational efficiency across our property portfolio.

The ideal candidate should have strong execution skills, commercial awareness, team management capabilities, and experience handling multiple operational responsibilities in a fast-paced environment.

Key Responsibilities

1. Sales & Revenue Management

- Monitor daily occupancy, booking trends, ADR, RevPAR, and property-wise revenue performance.
- Implement dynamic pricing strategies based on market demand, competitor pricing, seasonality, and booking pace.
- Drive direct bookings and generate leads through corporate housing, insurance/ALE placements, travel nurses, and extended-stay partnerships.
- Identify revenue opportunities and improve booking conversion rates.
- Monitor cancellations, refunds, and revenue leakage.

2. OTA & Distribution Management

- Manage listings and booking performance across Airbnb, Booking.com, Vrbo, Agoda, and other distribution channels.
- Ensure listing accuracy, pricing consistency, calendar synchronization,



and availability management.
- Optimize property descriptions, photographs, promotions, and listing performance.
- Coordinate onboarding of properties onto new booking platforms.

3. Property & Guest Operations

- Oversee daily reservations, check-ins, check-outs, housekeeping, and maintenance coordination.
- Ensure properties meet established cleanliness, safety, and guest-readiness standards.
- Handle guest escalations, service recovery, refunds, and operational issues.
- Coordinate with US-based field teams, vendors, and housekeeping staff.
- Maintain operational SOPs and ensure timely task completion.

4. Team Management & Process Improvement

- Supervise daily team activities, task allocation, attendance, and productivity.
- Track SLA compliance, operational turnaround time, and pending escalations.
- Identify process gaps and implement improvements through SOPs, automation, and workflow optimization.
- Coordinate across Sales, Guest Support, Maintenance, Finance, and Field Operations.

5. MIS, Reporting & Performance Tracking

- Prepare daily, weekly, and monthly performance reports.
- Maintain dashboards covering occupancy, revenue, booking performance, expenses, and operational KPIs.
- Analyze property-level performance and recommend corrective actions.
- Present actionable insights and progress updates to management.

Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, Operations, or a related field. MBA preferred.




- 3–5 years of experience in hospitality, sales operations, property management, travel, or a similar service-based industry.
- Minimum 1 year of team handling or supervisory experience preferred.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency in MS Excel, Google Sheets, and reporting dashboards.
- Excellent written and verbal English communication.
- Ability to work independently and coordinate with US-based teams.

Preferred Skills
- Experience with property management systems such as Hostify or similar PMS platforms.
- Familiarity with PriceLabs, Airbnb, Booking.com, and other OTAs.
- Understanding of dynamic pricing, revenue management, and occupancy optimization.
- Exposure to CRM platforms, workflow automation, and lead generation.
- Solid ownership, multitasking, and escalation-management skills.

Key Performance Indicators (KPIs)
- Occupancy %, ADR, RevPAR, and revenue growth.
- Booking conversion and direct booking contribution.
- OTA listing performance and distribution expansion.
- Guest satisfaction, review ratings, and complaint resolution.
- SLA adherence, task completion, and operational efficiency.
- Refund reduction, cost control, and revenue leakage prevention.
- Team productivity and reporting accuracy.

What We Offer
- Exposure to US hospitality and property management operations.
- Opportunity to manage a growing multi-property rental portfolio.
- Direct involvement in revenue strategy, business expansion, and operational decision-making.
- Career growth opportunities within SD Stay / XLNC Exotic Inc.

How to Apply Interested candidates can share their updated resume at:

Email: [email protected]

Contact: +91 (phone hidden)

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Assistant Sales Operations Manager (Jalandhar)
🏢 MY SD STAY
📍 Jalandhar