Job Title: Assistant Manager: Voice of Customer: Logistics Operations

Company Name: Eastman Auto & Power Ltd

The Assistant Manager for Voice of Customer in the Logistics Operations department will be responsible for enhancing client satisfaction by actively engaging with customers to understand their needs and feedback. This role involves monitoring customer grievances and sentiments, coordinating with various departments to ensure effective resolution and improving service standards.

The Assistant

Manager will analyze customer data, identify trends, and recommend strategies to enhance the overall customer experience. The successful candidate will work closely with logistics teams to ensure the timely delivery of products and services, while also engaging in process improvement initiatives.

Key Responsibilities

- Engage with customers to capture feedback on logistics services and operations.
- Analyze customer feedback and data to identify key trends and areas for improvement.
- Collaborate with logistics and operations teams to resolve customer issues and improve service delivery.
- Develop reports on customer satisfaction metrics and present findings to management.
- Implement process improvements based on customer insights and feedback.
- Assist in creating training materials for logistics staff to enhance customer service skills.
- Conduct regular reviews of logistics operations to ensure alignment with customer expectations.
- Participate in cross-functional meetings to drive customer-focused initiatives across the organization.

Skills Required

- Solid analytical and problem-solving skills.




- Excellent communication and interpersonal skills.
- Ability to work collaboratively across departments.
- Customer-oriented mindset with a passion for enhancing service quality.
- Proficient in data analysis and reporting.
- Strong organizational skills and attention to detail.

Tools Required

- Customer Relationship Management (CRM) software.
- Data analysis tools (e.g., Excel, Tableau).
- Logistics management software.
- Project management tools.
- Survey and feedback analysis platforms.

Qualifications

- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Previous experience in logistics, customer service, or operations management is preferred.
- Familiarity with logistics processes and customer service best practices.

Key Responsibilities

- Develop and implement strategies to gather customer feedback through surveys, interviews, and focus groups.
- Analyze customer feedback data and present findings to senior management and relevant teams to drive improvements.
- Collaborate with marketing, product development, and customer service teams to ensure customer insights are integrated into decision-making processes.
- Monitor customer satisfaction metrics and identify trends or areas for improvement.
- Prepare regular reports and presentations on customer feedback and satisfaction levels.
- Act as a liaison between customers and the company, advocating for the customer’s needs and preferences.
- Identify opportunities for process improvements based on customer feedback metrics.
- Stay updated on industry trends and best practices related to customer experience.

📌 Assistant Manager: Voice of Customer: Logistics Operations (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram