Job Title: Maintenance Engineer

Department: Engineering and Maintenance

Reports To: General Manager - Resort Operations

Employment Type: Full-Time

1. Job Summary

The Maintenance Engineer is responsible for maintaining the resort's buildings, engineering systems, equipment and infrastructure to ensure safe, reliable and uninterrupted operations including Electrical and Plumbing subjects. The role involves preventive and corrective maintenance, troubleshooting technical issues, monitoring utility consumption and ensuring that all facilities meet luxury hospitality standards. The Maintenance Engineer must work closely with the housekeeping, front office, food and beverage, kitchen, landscaping and other departments to ensure guest comfort, operational efficiency, energy conservation and compliance with safety regulations.
1. Key Responsibilities:

A. Preventive and Corrective Maintenance:
- Carry out routine inspections of guest rooms, villas, Palace, cottages, restaurants, banquet halls, kitchens, public areas and back-of-house facilities.
- Implement preventive maintenance schedules for all engineering equipment and systems.
- Attend to breakdowns and guest room maintenance complaints promptly.
- Troubleshoot and repair electrical, plumbing, mechanical, and general engineering issues.
- Maintain maintenance records, equipment history and daily engineering reports.
- Ensure all equipment operates efficiently with minimum downtime.
- Coordinate with external service providers for specialised repairs and maintenance.

B. Electrical Systems:
- Maintain electrical distribution panels, lighting systems, switches, sockets and power supply systems.
- Inspect electrical installations and identify potential faults.
- Monitor generators, transformers, UPS systems and emergency lighting.
- Ensure proper functioning of electrical equipment in guest rooms, restaurants, kitchens and public areas.
- Coordinate with authorised technicians for specialised electrical work when required.
- Ensure electrical safety procedures are followed during maintenance activities.

C. HVAC and Air-Conditioning Systems
- Maintain air-conditioning and ventilation systems, including split ACs, VRF/VRV systems, chillers and air-handling units, as installed at the property.
- Inspect filters, thermostats, cooling performance and condensate drainage.
- Monitor temperature and humidity in guest rooms and public areas.
- Coordinate scheduled servicing and repairs of HVAC equipment.
- Ensure guest comfort through effective temperature control and timely resolution of complaints.

D. Plumbing and Water Systems
- Maintain water supply lines, pumps, valves, drainage systems and sanitary fixtures.
- Attend to leaks, blockages, low water pressure and drainage complaints.
- Monitor water tanks, water treatment systems and heat pump/hot water supply.
- Maintain swimming pool circulation and filtration equipment where assigned.
- Coordinate maintenance of sewage treatment plants (STP), effluent treatment plants (ETP) and water treatment plants as applicable.
- Ensure proper functioning of bathroom fittings, showers, bathtubs, jacuzzies and other guest room plumbing fixtures.

E. Mechanical Equipment and Utilities
- Inspect and maintain pumps, motors, compressors and other mechanical equipment.
- Monitor diesel generators, boilers, and associated utility systems where applicable.
- Check equipment operating conditions and report unusual noise, vibration, overheating or performance issues.
- Maintain utility equipment according to manufacturer recommendations.




- Coordinate with specialist contractors for lifts, fire systems, kitchen equipment and other regulated installations.

F. Guest Room and Public Area Maintenance
- Attend to maintenance requests from guest rooms, villas, cottages, restaurants and recreational facilities.
- Ensure doors, locks, furniture fittings, lighting, bathroom fixtures and other facilities remain in good working condition.
- Coordinate with housekeeping before entering occupied guest rooms and follow the resort's guest privacy procedures.
- Respond promptly to maintenance issues affecting guest comfort.
- Ensure repairs are completed with minimum disruption to resort operations.
- Maintain the appearance and functionality of guest-facing facilities in line with luxury hospitality standards.

G. Safety, Fire Protection, and Compliance
- Follow electrical safety procedures, lockout/tagout practices where applicable and safe work methods.
- Assist in inspections and maintenance of fire pumps, fire extinguishers, emergency lighting and fire-fighting equipment.
- Support emergency response and evacuation procedures.
- Use appropriate personal protective equipment (PPE).
- Report unsafe conditions, equipment defects and potential hazards immediately.
- Ensure compliance with applicable statutory requirements and resort safety policies.
- Maintain records of inspections, equipment servicing and safety checks.

H. Energy and Water Conservation
- Monitor electricity, water, diesel and other utility consumption.
- Identify opportunities to reduce energy and water wastage.
- Report abnormal utility consumption and equipment inefficiencies.
- Support energy-saving initiatives, including efficient lighting and optimised HVAC operation.
- Assist in implementing sustainable maintenance practices to support the resort's environmental goals.

I. Inventory and Documentation
- Maintain records of maintenance materials, tools, spare parts and consumables.
- Raise requests for spare parts and engineering supplies.
- Maintain preventive maintenance checklists and breakdown reports.
- Update equipment maintenance logs and service records.
- Monitor contractor performance and ensure work is completed as specified.
- Prepare daily maintenance reports and inform the General Manager about major issues.

J. Interdepartmental Coordination
- Coordinate with Front Office regarding guest complaints and room maintenance priorities.
- Work with Housekeeping to ensure rooms are released only when required maintenance is completed.
- Coordinate with Food and Beverage and Kitchen teams regarding restaurant and kitchen equipment issues.
- Support landscaping and recreation teams with relevant engineering requirements.
- Communicate effectively with other departments to minimise disruption to guest services.

1. Educational Qualifications

Candidates should possess one of the following qualifications:

Preferred Qualifications:

- Diploma in Electrical Engineering.
- Bachelor of Engineering in Electrical or a related engineering.

Additional Preferred Certifications:

- HVAC and refrigeration maintenance.
- Electrical safety and industrial safety.
- Fire and life safety systems.




- Plumbing and water treatment systems.
- Energy management and conservation.

Relevant technical training and certifications should be appropriate to the equipment and responsibilities assigned.
1. Work Experience

- Diploma holders: Minimum 10 to 12 years of relevant maintenance experience.
- Engineering graduates: Minimum 8 to 10 years of relevant technical experience.
- Previous experience in a 4-star or 5-star hotel, luxury resort, hospital, commercial building, or large residential property is preferred.
- Experience in preventive maintenance, troubleshooting and building utility systems is desirable.
- 1. Required Technical Skills

- Knowledge of electrical and mechanical maintenance.
- Understanding of HVAC systems and refrigeration.
- Basic knowledge of plumbing, pumps, motors, and water systems.
- Ability to diagnose faults and carry out routine repairs.
- Understanding of preventive and breakdown maintenance procedures.
- Familiarity with generators, electrical panels and utility systems.
- Knowledge of fire safety and emergency procedures.
- Ability to maintain maintenance records and prepare reports.
- Basic computer skills and familiarity with maintenance management software are advantageous.

1. Personal Attributes and Soft Skills

- Robust troubleshooting and problem-solving abilities.
- Good communication and coordination skills.
- Guest-focused attitude and professional behaviour.
- Ability to respond quickly to urgent maintenance issues.
- Attention to detail and commitment to quality.
- Teamwork and willingness to support other departments.
- Ability to work under pressure and meet operational deadlines.
- Flexibility to work in shifts, weekends, and public holidays when required.
- Professional grooming and adherence to luxury hospitality standards.

1. Key Performance Indicators (KPIs)

The Maintenance Engineer's performance may be evaluated based on:
- Timely completion of preventive maintenance schedules.
- Response time to guest room maintenance complaints.
- Equipment uptime and reduction in breakdown frequency.
- Quality and durability of completed repairs.
- Compliance with safety procedures and statutory inspections.
- Reduction in maintenance costs and material wastage.
- Energy and water conservation performance.
- Accuracy of maintenance records and reports.
- Guest satisfaction related to room comfort and facility functionality.
- Compliance with resort engineering standards and operating procedures.

1. Working Conditions

- Full-time employment at a luxury resort.
- Shift-based work may be required to ensure 24-hour engineering support.
- Availability during weekends, public holidays and emergencies may be necessary.
- The position involves working in guest rooms, plant rooms, kitchens, utility areas and outdoor facilities.
- The employee must follow all safety procedures while handling tools, equipment and engineering systems.

1. Overall Objective

The primary objective of the Maintenance Engineer is to ensure the safe, efficient and uninterrupted functioning of all assigned engineering systems and facilities while maintaining the highest standards of guest comfort, property appearance, equipment reliability, energy efficiency and operational safety. The Maintenance Engineer is expected to support the resort's commitment to exceptional guest experiences through prompt service, preventive maintenance, technical competence and professional conduct.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 Assistant Manager Maintenance (Hassan)
🏢 Nirwana Hotels and Resorts
📍 Hassan