Latinem PVT LTD is Hiring for Assistant Manager - Collections

Job Title:- Assistant Manager

Job location: Hyderabad , TG

Role & responsibilities

Over all 6 + yrs of exp in Quality Assurance (QA) and Governance & Internal Controls

Develop and maintain Quality Assurance Frameworks for Calls, Emails, WhatsApp, Salesforce, and operational processes.

- Design, review, and update Quality Scorecards.
- Ensure quality evaluations are conducted in accordance with approved methodologies.
- Review completed evaluations for scoring consistency and objectivity.
- Monitor quality trends across teams, channels, and business units.
- Ensure compliance with approved sampling methodologies.
- Conduct calibration sessions with Operations, Business Leaders, and Quality teams.
- Monitor evaluator consistency and scoring accuracy.
- Validate evaluation evidence and supporting documentation.
- Identify recurring quality failures and behavioural trends.
- Recommend corrective and preventive actions.
- Improve customer interaction quality through coaching and process enhancements.
- Ensure adherence to communication standards and brand guidelines.

Thanks

📌 Assistant Manager (Hyderabad)
🏢 Latinem Private
📍 Hyderabad