Role & responsibilities:

- Manage customer relationships and ensure a high level of customer satisfaction.

- Handle customer queries, complaints, and escalations, ensuring timely resolution.

- Coordinate with internal departments to address customer issues and provide effective solutions.

- Maintain accurate customer databases, interaction records, and complaint-tracking reports.

- Monitor customer feedback, satisfaction levels, and service quality.

- Prepare periodic MIS reports on customer complaints, resolutions, and performance metrics.

- Identify recurring customer issues and recommend process improvements.

- Ensure timely follow-ups with customers and maintain effective communication.

- Support customer retention, engagement, and relationship-building initiatives.





- Monitor CRM processes and ensure adherence to company policies and service standards.

Preferred candidate profile

- Graduate in any discipline; MBA/PGDM in Marketing, Customer Relationship Management, or Business Administration preferred.

- 4-7 years of experience in CRM operations, customer service, or client relationship management.

- Robust communication, coordination, and problem-solving abilities.

- Ability to manage multiple customer requests and resolve issues within defined timelines.

- Good working knowledge of CRM software and MS Excel.

- Ability to work effectively with cross-functional teams.

📌 Assistant Crm Manager (Gurugram)
🏢 Modern Vidya Niketan
📍 Gurugram