- Lead the Single View L2 support team and closely work with both customers and delivery teams (SV Knowledge is a must)
- Follow up on system and transaction errors and get them cleared.
- Ensure compliance with SLAs and OLAs.
- Work according to a roster including weekends and public holidays.
- Provide 24/7 on-call support.
- Investigate the recurring errors proactively and coordinate with L3 team for permeant resolutions
- Escalation management
- Daily/weekly/ monthly reporting
- Initiate automations and process improvements for the manual processors and tasks
Deep knowledge of Telecom Billing/Charging concepts. (BSS/OSS Fundamentals, Billing Lifecycle). Singleview product L2 Support experience & knowledge is a must.
Primary Skills ("Must Have")-SQL
Perl Scripting
Shell Scripting
Linux
Single View EPM Basic Knowledge (SV Scripting Knowledge)
📌 Architect (Bengaluru)
🏢 Virtusa
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.