- Provide Level 1, Level 2, and Level 3 application support as required.
- Monitor application performance and system health.
- Investigate, troubleshoot, and resolve application-related incidents and service requests.
- Analyze logs, database records, and system errors to identify root causes.
- Coordinate with development teams for bug fixes and enhancements.
- Manage user access, permissions, and application configurations.
- Perform application deployments and support release activities.
- Create and maintain support documentation, SOPs, and knowledge base articles.
- Track incidents through ticketing systems and ensure SLA compliance.
- Conduct user training and provide functional guidance when required.
- Support integration between applications and third-party systems.
- Participate in on-call support and maintenance activities.





Provide day-to-day application support to internal and external users.

Monitor application performance and identify potential issues.

Troubleshoot and resolve application-related incidents and service requests.

Analyze application logs, database records, and error reports.

Coordinate with development teams for bug fixes and enhancements.

Manage user access, roles, and application configurations.

Support application deployments, testing, and release activities.

Maintain application support documentation and knowledge base.

Track and manage incidents through ticketing systems while ensuring SLA compliance.

Conduct root cause analysis (RCA) for recurring issues.

Provide user training and functional support when required.

📌 Application Support Engineer (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram