We are seeking an Application Support Analyst to join our dynamic team in Maharashtra. The ideal candidate will be responsible for providing high-quality application support to our clients in the banking and fintech sectors. This role involves troubleshooting and resolving issues related to application performance, ensuring that service level agreements (SLAs) are met, and maintaining the overall health of our applications.

Key Responsibilities

- Provide L1 and L2 support for applications, addressing incidents and service requests in a timely manner.

- Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Manage escalations effectively, ensuring that critical issues are prioritized and resolved promptly.
- Collaborate with development teams to facilitate application enhancements and bug fixes.
- Perform log analysis and utilize tools such as SQL, JSON, and XML to diagnose and resolve issues.




- Maintain documentation related to application support processes and procedures.
- Engage with stakeholders to understand their needs and provide solutions that enhance user experience.

Required Skills

- Strong knowledge of application support and production support processes.
- Proficiency in SQL and experience with log analysis tools.
- Familiarity with incident management and escalation management practices.
- Understanding of SLAs and the ability to work under pressure to meet deadlines.
- Experience with JSON, XML, and API integrations.
- Knowledge of the banking and fintech industries is a plus. If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting prospect to contribute to our team and help us deliver exceptional support to our clients.

This job is provided by Shine.com

📌 Application Support Analyst (Mumbai)
🏢 ACURA SOLUTIONS
📍 Mumbai