Role Field Application Engineer Designation Application Engineer Job Type Full-Time Location Delhi Department ERB OEM sales Sub-Department Technical Support Team Management Individual Contributor (No direct team handling) Reports to Sr. Engineer Objective & Key Result (OKR) expectations Objective 1: Ensure Robust On-Site Integration of LFP Batteries With OEM Vehicles

Key Results

1.Achieve <5% repeat field issues by ensuring first-time-right installation at OEM and field locations.

2.Provide accurate CAN matrix clarification, charger compatibility details, and installation support within 24 hours of OEM request. Objective 2: Deliver High-Quality Technical Support to OEM, Dealers & Field Teams

Key Results

1.Resolve 90% of OEM/field technical escalations within the defined SLA of 48 hours.

2.Conduct technical training sessions for OEM technicians, service teams, and dealer networks.

3.Submit timely RCA (Root Cause Analysis) & CAPA (Corrective & Preventive Action) reports for all escalated failures within 72 hours. Objective 3: Support Sales Team in Pre-Sales, After Sales & Customer Technical Evaluation

Key Results

1.Participate in minimum 3 on-site/remote technical demos per day for potential OEM and fleet customers.

2.Prepare accurate battery sizing, load analysis, vehicle application study and compatibility assessments for all sales leads.

3.Contribute to a 20% improvement in technical conversion rate by effectively addressing customer technical queries and concerns. Objective 4: Drive Product Improvement Through Field Insights & Feedback

Key Results

1.Submit minimum 5 detailed monthly field reports covering product performance, failures, user behaviour, and improvement opportunities.

2.Track and document firmware issues, cluster mismatches and communication errors observed in the field.





3.Work with R&D; and Quality teams to drive actionable improvements based on field insights.

Competency

Type (Functional/Leadership) Description Battery &

• BMS Technical Expertise Functional Strong understanding of LFP batteries, BMS logic, CAN/RS485 communication, charger compatibility, wiring diagrams, and system integration.

Field

Troubleshooting &

• Diagnostics Functional Ability to analyze and resolve on-site issues related to wiring, firmware, charging, discharging, cluster communication, and vehicle integration. Customer &

• OEM Coordination Leadership Ability to communicate technical concepts clearly to OEM teams, dealers, and technicians while ensuring smooth collaboration and issue closure. Documentation &

• Reporting Skills Functional Proficiency in creating field reports, RCA–CAPA documentation, application studies, and technical training material. Training &

• Knowledge Transfer Leadership Capability to train OEM technicians and internal teams through structured sessions, demos, and hands-on guidance. Problem-Solving &

• Continuous Improvement Functional Identify product improvement opportunities based on field insights and collaborate with R&D; to implement actionable enhancements.

Qualifications &





Experience Requirement Description Education B.Tech/Diploma/ITI in Electrical/Electronics/EV Engineering Experience 2–4 years Industry Preference EV / ESS/ Power-train / Battery Certifications (Optional) EV Power train / LFP Battery / BMS Objective 1: Ensure Robust On-Site Integration of LFP Batteries With OEM Vehicles

Key Results

1.Achieve <5% repeat field issues by ensuring first-time-right installation at OEM and field locations.

2.Provide accurate CAN matrix clarification, charger compatibility details, and installation support within 24 hours of OEM request

Objective 2: Deliver High-Quality Technical Support to OEM, Dealers & Field Teams

Key Results

1.Resolve 90% of OEM/field technical escalations within the defined SLA of 48 hours.

2.Conduct technical training sessions for OEM technicians, service teams, and dealer networks.

3.Submit timely RCA (Root Cause Analysis) & CAPA (Corrective & Preventive Action) reports for all escalated failures within 72 hours

Objective 3: Support Sales Team in Pre-Sales, After Sales & Customer Technical Evaluation

Key Results

1.Participate in minimum 3 in office/remote technical demos per day for potential OEM and fleet customers.

2.Prepare accurate battery sizing, load analysis, vehicle application study and compatibility assessments for all sales leads.

3.Contribute to a 20% improvement in technical conversion rate by effectively addressing customer technical queries and concerns

Objective 4: Drive Product Improvement Through Field Insights & Feedback

Key Results

1.Submit minimum 5 detailed monthly field reports covering product performance, failures, user behaviour, and improvement opportunities.

2.Track and document firmware issues, cluster mismatches and communication errors observed in the field.

3.Work with R&D; and Quality teams to drive actionable improvements based on field insights

📌 Application Engineer (New Delhi)
🏢 Eastman Auto u0026 Power
📍 New Delhi