Job Title: API Support Officer

Company Name: Karur Vysya Bank

As an API Support Officer at Karur Vysya Bank, you will be responsible for providing technical support and assistance for our Application Programming Interface (API) services. You will work closely with various teams to ensure the seamless integration of our APIs with internal and external systems.

Your role will involve troubleshooting API-related issues, optimizing performance, and ensuring user satisfaction. You will also be required to document and update API specifications, participate in the testing of new features, and support developers in understanding and utilizing our APIs effectively.

Key Responsibilities

- Provide first and second-level technical support for API-related inquiries and issues.
- Collaborate with software developers and other stakeholders to troubleshoot and resolve integration challenges.
- Maintain comprehensive documentation of API functionalities, including usage guides and technical specifications.
- Monitor API performance and usage metrics, identifying areas for improvement.
- Assist in the testing and quality assurance of new API features and updates.
- Train internal teams and external partners on effective API usage and best practices.
- Stay updated on industry trends and best practices related to APIs and integration technologies.

Skills Required

- Strong understanding of API concepts, protocols (REST, SOAP), and web services.
- Proficiency in programming languages such as Java, Python, or JavaScript.
- Experience with API management tools and platforms (e.g., Postman, Swagger, Apigee).
- Familiarity with database management systems and query languages (SQL).
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, to effectively interact with technical and non-technical audiences.
- Attention to detail and a proactive approach to identifying and resolving issues.

Tools Required

- API development and testing tools (e.g., Postman, Swagger, SoapUI).




- Version control systems (e.g., Git).
- Monitoring tools (e.g., New Relic, Splunk) for performance tracking.
- Database management systems (e.g., MySQL, Oracle).
- Collaboration tools (e.g., JIRA, Confluence) for project management and documentation.

This role offers an exciting opportunity to work in a dynamic banking environment, contributing to the growth and optimization of our API services. If you are a motivated individual with a passion for technology and support, we encourage you to apply for this position.

About the Role

As an API Support Officer at Karur Vysya Bank, you will primarily focus on providing technical assistance for API integrations. Your role will involve troubleshooting issues that clients may encounter, ensuring seamless connectivity and functionality of the bank’s API offerings. You will also be responsible for maintaining documentation to reflect updates and changes to API usage.

About the Team

You will be part of a dynamic team that collaborates closely with various stakeholders, including IT, product development, and customer service. The team is dedicated to delivering high-quality API solutions and providing excellent support to enhance customer experience. A strong emphasis is placed on continuous learning and adapting to current technologies in the banking sector.

You are Responsible for

- Assisting clients with API implementation and addressing their technical queries.
- Monitoring API performance and identifying areas for improvement.
- Collaborating with development teams to resolve issues and suggest enhancements.
- Preparing and maintaining comprehensive documentation on API functionalities and user guides.

To succeed in this role – you should have the following:

- A strong understanding of API protocols and technologies.
- Excellent problem-solving skills and attention to detail.
- Experience with programming languages such as Java, Python, or similar.
- Good communication skills to effectively convey technical information to non-technical users.
- A customer-focused mindset with the ability to work collaboratively in a team environment.

📌 API Support Officer (Chennai)
🏢 Karur Vysya Bank
📍 Chennai