– Deputy Manager / Assistant Manager – IT (SAP)

1. Position Details

Designation: Deputy Manager / Assistant Manager – IT (SAP)

Department: Information Technology

Function: SAP / IT Applications

Location: Kolhapur

Industry: Manufacturing

1. Job Purpose

To manage and support the organization's SAP ERP system and IT applications, ensuring smooth, secure and uninterrupted business operations. The role will be responsible for SAP implementation, configuration, user support, troubleshooting, process improvement, system integration, data accuracy and coordination with internal departments and external SAP service providers.
1. Key Roles & Responsibilities

A. SAP Management & Support
- Manage day-to-day operations and support of the organization's SAP ERP system.
- Provide functional and technical support to end users across departments.
- Analyze and resolve SAP-related issues, incidents and service requests within defined timelines.
- Monitor SAP system performance, availability and user access.
- Coordinate with SAP consultants, implementation partners and external vendors for issue resolution.
- Ensure proper documentation of SAP configurations, changes, issues and solutions.
- Monitor SAP jobs, interfaces, background processes and system alerts.

B. SAP Module / Business Process Support
- Understand and support SAP business processes across relevant modules such as:

o FI/CO – Finance & Controlling o MM – Materials Management o PP – Production Planning o SD – Sales & Distribution o QM – Quality Management o PM – Plant Maintenance o HCM/HR – Human Capital Management, wherever applicable.
- Understand business requirements and translate them into appropriate SAP solutions.
- Identify gaps in existing processes and recommend SAP-based improvements.
- Support integration between SAP and other business applications.
- Ensure proper master data management and data accuracy.

C. SAP Implementation & Enhancement
- Gather requirements from business users and prepare Business Requirement Documents (BRD) / Functional Specifications.
- Coordinate with consultants for configuration, development and testing.
- Conduct User Acceptance Testing (UAT) and ensure successful implementation of changes.
- Manage change requests and ensure appropriate approval before implementation.
- Support SAP version upgrades, patches, migrations and system improvements.

D. IT Infrastructure & Application Support
- Coordinate with IT team for smooth functioning of servers, networks, computers, printers, communication systems and other IT infrastructure.




- Ensure availability of critical IT applications required for plant operations.
- Coordinate with service providers for hardware, software, networking and system maintenance.
- Monitor IT-related incidents and ensure timely resolution.
- Support IT asset management and software/license management.
- Ensure adequate backup and recovery mechanisms for critical applications and data.

E. Cybersecurity & IT Controls
- Ensure implementation of IT security policies and procedures.
- Manage SAP user creation, modification, deletion and access rights as per approved authorization.
- Periodically review SAP user access and segregation of duties.
- Ensure appropriate controls for confidential and critical business information.
- Coordinate for antivirus, endpoint security, firewall, backup and other cybersecurity measures.
- Support internal, statutory and IT audits and ensure closure of audit observations.

F. SAP Authorization & User Management
- Manage SAP roles, profiles and user authorizations.
- Ensure access is provided based on job responsibilities and approved authorization matrix.
- Review inactive, transferred and separated employee IDs.
- Maintain proper documentation and approval records for user access.
- Support periodic SAP access review and audit requirements.

G. Business User Support & Training
- Provide training and guidance to SAP users.
- Develop and maintain SOPs, user manuals and process documentation.
- Conduct awareness sessions for users regarding SAP processes and IT security.
- Identify recurring user issues and implement corrective/preventive measures.
- Improve user adoption and effective utilization of SAP functionalities.

H. Reporting & MIS
- Develop and maintain SAP-based MIS reports as per business requirements.
- Coordinate with functional departments for report requirements.
- Analyze data and support management with accurate and timely information.
- Ensure data integrity and consistency across SAP and integrated systems.
- Support automation of manual reports and processes.

I. Vendor & AMC Management
- Coordinate with SAP consultants, IT vendors and AMC service providers.
- Monitor vendor performance and adherence to SLA.
- Review service reports,



invoices and support activities.
- Coordinate renewal of SAP licenses, software licenses, AMC and IT contracts.
- Escalate unresolved critical issues to management/vendor management team.

J. IT Projects & Process Automation
- Identify opportunities for digitization and automation of business processes.
- Participate in implementation of new applications and technology solutions.
- Evaluate IT solutions based on business requirements, cost and scalability.
- Support integration of SAP with other applications, machines, systems and digital platforms.
- Drive continuous improvement in IT processes and system efficiency.

1. Key Deliverables / KPIs

- SAP system availability and uptime.
- Timely resolution of SAP incidents and user complaints.
- Successful implementation of SAP enhancements/projects.
- Reduction in recurring SAP/IT issues.
- Timely completion of SAP changes and enhancements.
- SAP user access compliance and audit compliance.
- Accuracy and availability of MIS reports.
- Successful completion of SAP/IT audits.
- IT infrastructure availability and reliability.
- Vendor SLA compliance.
- Reduction in manual processes through automation.
- User satisfaction and SAP adoption.

1. Qualification

Essential:
- Bachelor's degree in Computer Science / Information Technology / Computer Applications / Engineering or equivalent. Or MCA
- SAP certification will be an added advantage.

1. Experience

- Deputy Manager: 8–10 years of relevant IT/SAP experience.
- Experience in a manufacturing / engineering organization will be preferred.

1. Required Skills

Technical Skills
- Strong knowledge of SAP ERP processes.
- Good understanding of SAP configuration and troubleshooting.
- Knowledge of SAP authorization and user administration.
- Understanding of SAP integration with other applications.
- Knowledge of databases, networking, servers and IT infrastructure.
- Knowledge of backup, cybersecurity and IT controls.
- Good knowledge of MS Office, Excel and reporting tools.
- Knowledge of SAP S/4HANA will be an added advantage.

Behavioural Skills
- Strong analytical and problem-solving ability.
- Valuable communication and interpersonal skills.
- Ability to coordinate with multiple departments.
- Strong ownership and accountability.
- Ability to work under pressure and handle critical IT/SAP issues.
- Good project management and vendor management skills.
- Customer/user-oriented approach.
- Ability to lead and guide IT team members.

Pay: ₹80,000.00 - ₹90,000.00 per month

Work Location: In person

📌 AM/DM IT SAP | Manufacturing | Kagal Kolhapur | 8-10 yrs
🏢 Posimind consulting
📍 Kolhapur