Job Title: Agile Delivery Lead

Role Overview

We are seeking an Agile Delivery Lead to join our CX Products team who will combine the strengths of a Scrum Master and a Business Analyst to enable high-performing teams, ensure customer and business value delivery, and foster a culture of continuous improvement. This role bridges the gap between business and technology, ensuring customer needs translate into actionable, high-quality outcomes.

Key Responsibilities

Agile Delivery & Facilitation (Scrum Master)

1. Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives).
2. Remove blockers, foster collaboration, and coach the team in Agile principles.
3. Protect the team from scope creep and ensure adherence to Agile best practices.
4. Drive continuous improvement in team performance and delivery efficiency.

Business Analysis & Value Delivery (BA)

1. Elicit, analyze, and document business requirements from stakeholders.
2. Collaborate with Product Owner and business teams to refine product backlog.
3. Ensure clear user stories with acceptance criteria are defined and understood.
4. Translate business needs into actionable features that deliver measurable value.

Stakeholder Engagement

1.



Act as a bridge between business stakeholders and development teams.
2. Ensure alignment of priorities, expectations, and delivery timelines.
3. Communicate progress, risks, and dependencies in a transparent manner.

Skills & Qualifications

1. Robust experience as a Scrum Master and Business Analyst.
2. Proven track record of driving Agile delivery in cross-functional teams.
3. Excellent facilitation, communication, and stakeholder management skills.
4. Experience in manufacturing industry and CX products would be preferable
5. Familiarity with Agile tools (Jira, Azure DevOps, Rally, or equivalent).
6. Certifications preferred: CSM/PSM (Scrum Master), CBAP/CSPO (Business Analysis/Product Ownership).
7. Total experience 7-10 years with at least 5 years in Scrum master/BA role

Success in this Role Means

1. Teams consistently deliver value with improved velocity and quality.
2. Business requirements are clearly understood, documented, prioritized, and implemented.
3. Stakeholders trust delivery outcomes and see measurable business impact.
4. Agile culture is strengthened across the team and organization.

Reporting to : Commercial and Customer Experience Products leader

Location : Thermax House

📌 Agile Delivery Lead (Pune)
🏢 Thermax Global
📍 Pune