Key Responsibilities

Loan Support

- Guide customers through the home loan process in simple words.

- Help customers collect and submit the documents the bank needs.

- Follow up with banks and loan officers until the loan is approved and the amount is released.

- Keep track of each customer's loan status and update the team.

Documentation and Registration

- Work with the documentation team to get agreements and other papers ready on time.

- Check that customer papers are complete and correct before registration.

- Help set the registration date and remind the customer about what to bring.

- Follow the registration work until it is completed and the papers are handed over.

Customer Connect

- Call and meet customers regularly to share updates and answer their questions.

- Remind customers about payment due dates and pending papers.

- Handle customer complaints politely and solve them quickly. Pass bigger issues to the manager.

- Keep a record of every customer talk in the system.

Coordination and Reporting





- Work closely with the sales, accounts, legal and documentation teams.

- Keep files and records neat and up to date.

- Share a weekly report on loans, registrations and pending customer work.

Requirements

- 1–3 years of experience in after-sales, customer service or a similar role. Real estate experience is a plus.

- Good knowledge of home loan steps and the papers banks ask for.

- Basic understanding of property documentation and registration work.

- Clear and polite communication in English and the local language.

- Valuable follow-up habits and the ability to handle many customers at once.

- Comfortable with MS Office (Excel, Word) and basic CRM or record keeping.

Key Skills

- Customer handling

- Loan and bank coordination

- Documentation follow-up

- Time management

- Problem solving

Pay: Up to ₹23,000.00 per month

Work Location: In person

📌 After Sales Associate (Salem)
🏢 Venus Estate
📍 Salem