Roles and responsibilities1. Office decorum and discipline

- Maintain office decorum as per company policies: timings, dress code, conduct, breaks and phone and noise etiquette on the sales floor.

- Monitor punctuality and late logins; speak to staff on minor violations and keep a written record.

- Apply policies consistently and fairly to everyone, including team leads.

- Report serious or repeated violations to Reporting Head.

- Keep the floor, meeting rooms, pantry and washrooms clean and orderly.

1. Branch operations and premises

- Open and close the branch; manage housekeeping, security, power, internet and AC.

- Raise IT and repair tickets so workstations, headsets, CRM and phones keep working.

- Handle rent and lease follow-up, utility bills, licences, shop registration, and fire and safety readiness.

- Maintain the asset register; arrange repairs and AMC; manage stationery, printing and courier.

1. Vendors and expenses

- Get quotations, negotiate with vendors, raise purchase requests and process invoices on time.

- Approve expenses within the limit set by Head Office; refer larger amounts for approval.

- Maintain the petty cash register, file bills and vouchers, and send a monthly expense report against budget.

1. HR coordination with Thrissur HR

- Record daily attendance and leave; send verified data to HR before the payroll cut-off.

- Send joiner and leaver details and attendance-related deductions to HR.

- Coordinate interviews and collect documents; handle joining formalities such as ID card, system access and forms.

- Handle exit formalities: resignation letters, asset and access handover, and clearance.





- Keep personnel files updated and in sync with HR.

1. Employee relations

- Be the first listener for staff grievances; resolve minor issues locally.

- Report harassment, misconduct and attrition risks, especially among recent joiners, to Reporting Head immediately.

- Organize and conduct staff engagement activities and celebrations.

1. Compliance and confidentiality

- Display labour law notices and maintain required registers; coordinate PF, ESI and PT inputs and inspections with HR.

- Secure client documents (passports, visa files, financial records) through locked storage, a clean-desk policy and controlled access.

- Keep a visitor register and the signed confidentiality undertakings of staff on file; support audits.

1. Reception and visitors

- Manage walk-in clients and appointments, and keep waiting and meeting areas professional.

1. Reporting and coordination

- Be the first point of contact for Head Office and Thrissur HR on branch matters.

- Hold a daily huddle and weekly review with team leads on attendance, discipline and requirements.

- Send a weekly or monthly branch report covering attendance, expenses, staffing gaps and issues.

Skills required

Technical skills

- Branch and office administration,



including vendor handling and basic purchase and expense control.

- Working knowledge of HR administration: attendance, leave, joining and exit formalities, and personnel records.

- Basic understanding of labour law compliance such as PF, ESI, professional tax and Shops and Establishments rules.

- Good command of MS Office (Excel, Word, email); comfortable with attendance, HRMS or CRM tools.

- Record keeping, document control and confidentiality handling for sensitive client files.

- Ability to read and apply HR and company policies accurately.

- Soft skills

- Firm but fair; able to enforce rules and discipline without favouritism.

- Strong communication in English and Malayalam, spoken and written; Hindi is an advantage.

- Conflict handling and the judgement to know when to escalate to HR.

- Integrity and discretion with employee and client information.

- Organised, with the ability to manage many tasks independently in a branch without a manager.

- Professional, approachable presence with staff, team leads and visitors.

- Working knowledge of HR administration: attendance, leave, joining and exit formalities, and personnel records.

- Basic understanding of labour law compliance such as PF, ESI, professional tax and Shops and Establishments rules.

- Good command of MS Office (Excel, Word, email); comfortable with attendance, HRMS or CRM tools.

- Record keeping, document control and confidentiality handling for sensitive client files.

- Ability to read and apply HR and company policies accurately.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

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