Account Manager - Manufacturing Accounts

Location: Hyderabad

Experience: 10+ years

Function: Account Management / Physical AI / Digital Engineering

Employment Type: Full-time

Role Overview

Ness is looking for an experienced Account Manager to support and grow strategic manufacturing and industrial software accounts based in Hyderabad. The role will act as the primary local business interface between Ness and the customers R&D;, Product and Engineering leadership teams, with responsibility for strengthening stakeholder relationships, identifying new areas of collaboration, supporting delivery governance, and driving account growth.

The ideal candidate should combine strong account management and stakeholder engagement capabilities with a good understanding of the manufacturing OT and industrial software landscape, including MES, SCADA, Industrial IoT, shop-floor systems, manufacturing IT/OT integration, and Industry 4.0 technologies.

Key Responsibilities

- Build and maintain strong relationships with customer R&D;, Product, Engineering and Program leadership teams in Hyderabad
- Act as the primary Ness relationship manager for day-to-day account engagement and stakeholder coordination
- Develop a strong understanding of the customer’s product roadmap, engineering priorities, modernization initiatives and organizational structure
- Establish a regular engagement cadence with key stakeholders and maintain visibility into ongoing programs, risks, dependencies and upcoming opportunities
- Identify opportunities to expand Ness engagement across product development, platform modernization, software engineering, Industrial AI and customer facing initiatives
- Work with customer stakeholders to identify new engineering workstreams,



product backlog areas and opportunities for dedicated engineering PODs
- Collaborate with Ness delivery, solution, manufacturing and engineering teams to shape proposals, discovery engagements, SOWs and account-growth initiatives
- Support account planning, pipeline development, revenue forecasting and executive business reviews
- Participate in delivery governance and ensure customer feedback, risks and dependencies are addressed proactively
- Maintain strong coordination across Ness Sales, Delivery, Physical AI practice and Engineering teams.

Required Experience

- 10+ years of skilled experience, with relevant experience in account management, client engagement, business development or consulting within technology or engineering services
- Prior experience working with manufacturing, industrial engineering, OT, Industry 4.0 or industrial software clients
- Good understanding of the manufacturing technology landscape, including: MES / MOM, SCADA / HMI, Industrial IoT platforms, OPC UA / MQTT / industrial connectivity, Manufacturing data platforms / historians, IT/OT integration, Shop-floor applications
- Experience engaging with R&D;, Product Engineering, Manufacturing Engineering or Digital Manufacturing stakeholders
- Demonstrated ability to build relationships with senior customer stakeholders and grow existing accounts




- Experience working with offshore / global engineering delivery teams
- Ability to understand technical discussions and translate them into business opportunities and actionable next steps
- Experience supporting proposals, SOWs, chance qualification and account planning
- Exposure to product engineering, software modernization or industrial platform development engagements is preferred

Education

- Bachelor’s degree in engineering and/or MBA from a recognized institution

Key Competencies

- Executive and stakeholder relationship management
- Account growth and opportunity development
- Manufacturing and OT domain understanding
- Consultative selling and solution orientation
- Strong communication and presentation skills
- Commercial and business acumen
- Ability to navigate complex R&D; and engineering organizations
- Strong ownership and follow-through
- Cross-functional collaboration across Sales, Delivery, Engineering and Product teams
- Ability to operate effectively in a fast-moving, evolving account environment

Success Measures Success in this role will be measured through:

- Strength and depth of customer relationships across R&D;, Product and Engineering leadership.
- Customer satisfaction and quality of engagement
- Growth of the strategic account and expansion into new engineering workstreams
- Identification and conversion of product-development and modernization opportunities
- Effective coordination between customer stakeholders and Ness engineering / delivery teams
- Successful ramp-up of new teams and engineering PODs
- Accuracy of account planning, pipeline and revenue forecasting
- Ability to position Ness as a trusted long-term product-engineering and digital manufacturing partner

📌 Account Manager - Manufacturing Accounts (Hyderabad)
🏢 Ness Digital Engineering
📍 Hyderabad