Experience: 10+ years

Location: Mumbai

Function: Client Management | Account Management

About the Role

This role owns key accounts, ensuring best-in-class integrated delivery across social, content, and digital ecosystems, while shaping future-ready solutions powered by creativity, data, and AI.

Key Responsibilities

- Own client relationships and act as a strategic advisor across social and digital mandates
- Lead end-to-end account management across social, content, and integrated campaigns
- Drive account growth through prospect identification, upsell, and cross-sell
- Ensure delivery excellence across timelines, quality, and commercials
- Manage scope, forecasts, and margins with strong commercial discipline
- Lead and mentor Account Managers, and cross-functional teams
- Collaborate within the Power of One model across creative, media, data, and production teams
- Build POVs and strategic direction on social trends, creator ecosystem, and platform innovation

Social & Creative Leadership

- Champion social-first thinking across all client solutions
- Drive culturally relevant,



platform-native content and campaign strategies
- Partner with creative teams to deliver impactful, insight-led work across platforms
- Enable integrated thinking across social, influencer, and content ecosystems

AI & Tools (Expected)

- Working knowledge of ChatGPT / Google Gemini for strategy development, briefs, and POVs
- Use of AI tools (Copilot, automation platforms) for reporting, storytelling, and productivity
- Openness to adopting AI for improving efficiency, insights, and output quality

Required Skills & Capabilities

- Strong experience in client strategy and account leadership within a digital / integrated agency
- Deep understanding of social, content, and platform ecosystems
- Proven ability to manage senior stakeholders and complex client environments
- Strong business acumen with experience in revenue ownership and account growth
- Ability to lead, inspire, and scale high-performing teams
- Excellent communication, presentation, and problem-solving skills.

📌 Account Director (Mumbai)
🏢 Digitas India
📍 Mumbai