BPO Team Leader - Lucknow

Location: Gomti Nagar, Lucknow

Salary : Up to ₹28K / month In-Hand

Job Description

- Managing a team of 15 to 25 associates
- Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSAT) metrics to ensure efficient and effective operations.
- Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.
- Managing the day-to-day activities of the team.
- Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential.
- Conducting quarterly performance reviews.

Candidate Profile

- Minimum 12 pass with 2 years of relevant experience preferred




- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Solid communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work in a flexible schedule.

Sent CV on [email protected] / (phone hidden) (WhatsApp)

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Pay: ₹28,000.00 per month

Work Location: In person

📌 BPO Team Leader - Lucknow
🏢 Sana Freelencer
📍 Lucknow