WritingJob Description: Operations AnalystAbout the Role

We are looking for a detail-oriented and analytical Operations Analyst to monitor daily operational performance, coordinate with internal teams, and support efficient business operations. The role involves tracking key performance indicators (KPIs), analyzing operational data, identifying service issues, and preparing reports to support data-driven decision-making and continuous process improvement.

The ideal candidate should have solid MS Excel skills, analytical thinking, problem-solving abilities, and effective communication skills to coordinate with multiple teams and ensure timely resolution of operational issues.

Key Responsibilities

- Operational Performance Monitoring: Monitor daily operational activities and evaluate performance against established targets and service-level expectations.
- Operations Coordination: Coordinate with internal teams to resolve order delays, cancellations, customer complaints, and other operational issues.
- Data Tracking and Management: Maintain accurate trackers for order volumes, cancellations, delays, customer complaints, and other operational metrics.
- Data Analysis: Analyze operational data to identify trends, performance gaps, recurring issues, and opportunities for process improvement.
- KPI Tracking: Track key performance indicators, compare actual results against targets, and highlight deviations requiring corrective action.
- Reporting and Documentation: Prepare daily, weekly, and monthly operational reports using MS Excel and other reporting tools.
- Data Validation: Verify operational data, identify inconsistencies,



and ensure the accuracy and completeness of reports and tracking sheets.
- Issue Resolution: Investigate recurring operational problems, coordinate with relevant stakeholders, and follow up to ensure timely resolution.
- Process Improvement: Identify operational bottlenecks and recommend improvements to enhance productivity, service quality, and efficiency.
- Cross-Functional Coordination: Collaborate with customer support, logistics, order management, and other internal teams to streamline operational workflows.
- Performance Analysis: Review service trends, order fulfilment metrics, cancellation rates, and complaint patterns to support operational decisions.
- Follow-up Management: Track pending issues, monitor resolution timelines, and maintain records of corrective actions and their outcomes.

Qualifications and Experience

- Educational Qualification: Bachelor's degree in Business Administration, Operations Management, Commerce, Statistics, or a related field is preferred.
- Experience: Relevant experience in operations, data analysis, reporting, or business support is preferred. Freshers with strong analytical and Excel skills may also apply.
- MS Excel Proficiency: Good knowledge of Excel, including formulas, sorting, filtering, conditional formatting, lookup functions, and pivot tables.




- Analytical Skills: Ability to interpret operational data, identify trends, and draw meaningful insights.
- Reporting Skills: Ability to prepare accurate, structured, and easy-to-understand operational reports.
- Problem-Solving: Ability to identify the root causes of operational issues and coordinate appropriate corrective actions.
- Communication Skills: Good verbal and written communication skills for coordinating with internal stakeholders.
- Attention to Detail: Ability to validate data, maintain accurate trackers, and identify discrepancies.
- Time Management: Ability to manage multiple tasks, prioritize urgent issues, and meet reporting deadlines.

Required Skills

Operations Coordination, MS Excel, Data Analysis, Operational Reporting, Issue Resolution, Communication, KPI Tracking, Performance Monitoring, Data Validation, Order Tracking, Cancellation Analysis, Complaint Monitoring, Process Improvement, Stakeholder Coordination, and Problem-Solving.

Preferred Candidate Profile

The ideal candidate should be analytical, organized, and proactive, with the ability to monitor operational performance, maintain accurate data trackers, and identify recurring service issues.

Candidates should demonstrate proficiency in MS Excel, strong reporting capabilities, and the ability to coordinate with internal teams to resolve operational challenges. A data-driven approach, attention to detail, and a commitment to improving service quality and operational efficiency are essential for this role.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Operations Executive (Bengaluru)
🏢 Hirevoo
📍 Bengaluru