Skill - CRM Next

Exp - 3-6 Years

Location – Bangalore – Koramangala

Mode: FTE

NP: 15 days Max

NO of positions – 10 Nos.

Required Technical & Soft Skills

 CRM Platform Expertise: Solid technical or functional hands-on administration/workflows

configuration experience specifically within CRMNEXT.

 Banking Domain: Prior domain exposure in retail assets, liabilities, or client onboarding

workflows within Indian banking or NBFC spaces

 Cross-functional Collaboration: Proven ability to act as a bridge between business-user

departments, internal IT architects, and technology vendors

Core Responsibilities

BRD & FSD Management: Manage the preparation of Business Requuirement Documents (BRD) and

Feature Specification Documents (FSD) by engaging with user departments to map out customer

service and onboarding requirements

Application Customization: Oversee the development, implementation,



and customization of the

CRMNEXT application by coordinating with external vendors to align with the bank's project

timelines

User Acceptance Testing (UAT): Execute functional test cases, troubleshoot configurations in the UAT

environment, and oversee the creation of user manuals.

System Uptime & Support: Manage day-to-day IT operational uptime, resolve integration

bottlenecks (e.g., between the CRM and the Loan Origination System), and handle post-production

bug fixes.

Process Improvements: Continually identify digital onboarding and relationship-management

enhancements to streamline customer Turnaround Time (TAT)

Pay: ₹800,000.00 per year

Work Location: In person

📌 CRMNEXT (Bengaluru)
🏢 Palnar
📍 Bengaluru