About Palanquin

Palanquin is a Guwahati-based travel and transportation brand serving Assam and all across India. We run chauffeured travel, corporate travel, and custom itineraries that connect people to the region's most remarkable places.

We are expanding across India, and we need people who make sure every trip runs on time, safely, and exactly as promised.

Role purpose

The Operations Executive runs Palanquin's day-to-day trips. The role plans and dispatches vehicles and drivers, keeps guests and corporate clients informed, and makes sure every journey is delivered smoothly from pickup to drop.

Key responsibilities

- Trip planning and dispatch
- Schedule daily bookings and assign the right vehicle and driver to each trip.
- Share trip details with drivers and guests, and confirm pickups ahead of time.
- Track trips in real time and respond quickly to delays or route changes.
- Fleet and driver management
- Monitor vehicle availability, servicing, cleanliness, and fuel.
- Keep vehicle and driver documents current, including permits, insurance, fitness, and licences.
- Brief drivers on service standards, guest conduct, and safety.
- Guest and client coordination
- Act as the main point of contact for guests and corporate clients during their trips.
- Handle last-minute requests, complaints, and emergencies calmly and on time.
- Coordinate with hotels, guides, and vendor partners for custom itineraries.
- Records and reporting
- Maintain accurate trip sheets, duty slips,



kilometre and toll records.
- Share completed trip data with the accounts team for timely client billing.
- Prepare daily and weekly operations reports.
- Cross-team coordination
- Work closely with sales, accounts, and vendor teams to meet client requirements.
- Suggest improvements to routes, processes, and service quality.

Qualifications and skills

There is no minimum educational qualification. We hire for attitude and aptitude.

Must have

- Calm under pressure and quick to solve problems on the go.
- A good listener who communicates clearly with drivers, guests, and clients.
- Willing to learn and unlearn, and open to feedback.

Good to have

- Prior experience in travel, transport, logistics, or fleet operations.
- Familiarity with routes and destinations.
- Comfort with phones, WhatsApp, Google Sheets, and basic computer use.
- Ability to speak Assamese, Hindi, and English.
- Willingness to work flexible hours, including early mornings, late evenings, and weekends when trips require it.

What we offer

- Market-competitive salary with performance-linked incentives.
- Growth opportunities in a dynamic, expanding travel brand.
- A supportive and friendly work culture.
- Hands-on exposure to the tourism and hospitality industry.

How to apply

Email your CV to [email protected] with the subject line "Application – Operations Executive".

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Operations Executive (India)
🏢 Palanquin Ecotales Private
📍 India