Job Title

Manager - Quality Control (Fleet & Driver Standards)

Department

Operations / Fleet Management

Reporting To

Head - Operations / COO

Role Purpose

To ensure consistent, high-quality fleet availability and qualified driver standards by enforcing preventive maintenance, documentation discipline, and driver grooming—so every trip meets corporate and safety expectations without compromise.

Key Responsibilities

Fleet Maintenance & Quality

- Ensure 100% adherence to preventive maintenance schedules.
- Conduct regular and surprise vehicle quality audits.
- Prevent deployment of unsafe or substandard vehicles.
- Track breakdowns, downtime, and repeat defects; drive corrective action.

Documentation & Records

- Maintain up-to-date records for service, insurance, permits, PUC, and fitness.
- Ensure audit-ready documentation at all times.
- Prepare periodic MIS reports for management review.

Driver Grooming & Conduct

- Enforce standards for uniform, hygiene, and professional behaviour.
- Conduct driver quality checks and recommend retraining or disciplinary action.
- Coordinate driver training on safety, etiquette, and vehicle care.

Quality Audits & Compliance

- Implement quality checklists for vehicles and drivers.




- Ensure compliance with client SLAs and statutory norms.
- Investigate quality failures and close corrective actions.

Customer Experience

- Monitor feedback related to vehicle condition and driver behaviour.
- Identify trends and initiate service quality improvements.

Key Performance Indicators (KPIs)

- Preventive maintenance compliance
- Fleet uptime and breakdown reduction
- Driver grooming compliance score
- Audit scores and closure timelines
- Quality-related customer complaints

Qualification & Experience

- Graduate / Diploma (Automobile or relevant field preferred).
- 8-12 years experience in fleet operations, quality control, or transport services.

Key Skills

- Strong attention to detail and process discipline
- Hands-on knowledge of vehicle maintenance
- Ability to enforce standards firmly
- Good coordination and reporting skills

Authority

- Can stop vehicle deployment on quality or safety grounds.
- Can recommend driver retraining or disciplinary action.
- Can escalate quality risks to senior management.

Pay: ₹400,000.00 - ₹800,000.00 per year

Benefits :

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Ex Service Man (Horamavu)
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