- Booking loads as per truck requirements.
- Making initial calls to survey the freight market trends.
- Preparing Invoices and submission of paperwork with brokers and the accounting team.
- Tracking shipments
- Develop delivery routes and maintain contact with drivers throughout the day.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Ensure Driver has all paperwork and load info necessary to complete their load satisfying both customer expectations and HOS regulations.
- Maintain a respectful attitude when dealing with drivers, co-workers, potential customers, to help foster existing relationships and build current ones.
Qualification and Skill Set
- Ability to handle a tough situation with the customer.
- Should have good oral and written communication skills (written and verbal) and can perform basic math calculations.
- Should be fluent in English. (US accent)
- Minimum 1 year of work experience in an International logistic process.
- Responsible for delivering high-quality and produce results that meet the identified targets.
- Strong ability to multitask and take fast decisions independently.
- Maintains composure and patience with customers.
- Correctly follow and implement different quality standards/definition documents.