Job Description: Telecaller cum Information Officer - YeloPlate Fleet Services

Oorjaa Tech Private Limited (YeloPlate Platform) In partnership with Bus Owners Confederation of India

Role Overview : We are seeking proactive and customer-focused Telecallers to onboard and support commercial fleet owners (bus, cab, truck operators) onto the YeloPlate digital platform. The role involves educating users, driving adoption, and assisting with services including compliance, marketplace transactions, and fleet support solutions.

Key Responsibilities

1. Fleet Owner Outreach & Onboarding

- Call and engage commercial vehicle owners to introduce YeloPlate services

- Explain platform benefits such as:

- E-challan management

- RTO tax payments

- Driver & vehicle verification

- Assist users in registration and onboarding onto the platform

2. Buy & Sell Marketplace Support

- Educate customers about:

- Listing commercial vehicles for sale

- Browsing and purchasing verified vehicles

- Explain benefits like:

- Verified vehicle history

- Fair pricing insights

- Secure transactions

- Follow up with interested buyers/sellers to close leads

3. Spare Parts, Insurance & Offers Communication

- Inform fleet owners about:

- Discounts on vehicle spare parts

- Insurance products and renewal reminders

- Help customers understand cost savings and perks





- Connect interested users with relevant partners/vendors

4. Grievance Support (Transport Authority Related)

- Act as the first point of contact for operator issues related to:

- RTO processes

- Challans or penalties

- Permit or compliance concerns

- Record complaints clearly and escalate to internal teams

- Ensure timely follow-up and resolution tracking

5. After-Sales Service Assistance

- Support customers post vehicle purchase or service usage

- Guide users on:

- Vehicle servicing options

- Maintenance support

- Partner workshops/services

- Ensure customer satisfaction and repeat engagement

6. Customer Relationship Management

- Maintain regular follow-ups with fleet owners
- Build long-term relationships with operators and associations
- Update CRM systems with accurate call notes and status

Required Skills & Qualifications

- Minimum: 12th pass / Graduate preferred

- 1-3 years of experience in telecalling / customer support / sales

- Strong communication skills in:

- Hindi (mandatory)

- Regional language (preferred)

- Basic English

- Basic knowledge of commercial vehicles or transport industry (preferred)

- Ability to handle customer objections and resolve issues

Work Location: In person

📌 Cse (Customer Support Executive) (Pune)
🏢 Yatnavat Technologies Private
📍 Pune