Logistics Coordinator - RTO, Reserve & Client Relations

PCCS Logistics Private Limited | Delhi (Building No 23, Prem Nagar Market, Opp Thyagraj Sports Complex, New Delhi 110003)

Department :Logistics / Operations Experience :3+ Years Location :Delhi

COMPANY PROFILE

PCCS Logistics Private Limited is a well-established cargo and logistics company with over 20 years of industry experience, offering reliable courier, field, cargo, and logistics services through a strong network of offices across major Indian cities.

JOB SUMMARY

KEY RESPONSIBILITIES

- RTO (Return to Origin) Operations _
- Track, manage, and resolve RTO shipments, minimizing delays and losses.
- Coordinate with transporters and warehouse teams to process returns efficiently.
- Analyze RTO trends and recommend corrective action to reduce return rates.
- Reserve / Backup Coverage _
- Provide reserve support across logistics functions (dispatch, tracking, inventory) as needed.
- Step in during staff shortages or peak load to ensure uninterrupted operations.
- Maintain readiness and cross-functional knowledge of routing, warehousing, and inventory control.
- Client & Vendor Relationship Management _
- Serve as the primary point of contact for key clients, ensuring SLA adherence and service quality.
- Coordinate with vendors, transporters,



and suppliers for smooth logistics execution.
- Assist in vendor negotiations, rate discussions, and service evaluations.
- General Logistics Coordination & Reporting _
- Plan and coordinate shipment schedules, routing, and dispatch for timely, cost-efficient delivery.
- Maintain accurate records of shipments, inventory, and logistics expenses.
- Prepare MIS reports on shipment status, performance, and cost analysis.
- Ensure compliance with company policies, industry regulations, and safety standards.

QUALIFICATIONS & REQUIREMENTS

Education :Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience :3+ years in logistics/courier operations, preferably with exposure to RTO handling and client coordination.

Skills :Strong leadership and people-management skills; excellent verbal and written communication; presentable and skilled attitude; strong coordination, negotiation, and problem-solving abilities; ability to manage multiple tasks and meet tight deadlines; proficiency with logistics software and tools.

Languages :Proficiency in English, Hindi, and the local language.

CONTACT DETAILS

Pay: ₹10,516.03 - ₹39,037.70 per month

Benefits :

- Provident Fund

Work Location: In person

📌 Logistics Coordinator (Delhi)
🏢 PCCS Logistics Private
📍 Delhi