Job Title : Sales Co-Ordinator

Company : Vashi Integrated Solutions Ltd.

Location : Haridwar Uttrakhand

Regional Language - Hindi

Qualification : Any Graduate

Experience : 0-3 years

Job Type : Full-time **- About us:

- **

Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.

We are a leading distributor since 1978 for Industrial products.

Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.

We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity. - Role :

- Responsibilities**:

- Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary.

- Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.





- Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.

- Document and track customer interactions and resolutions in the company's CRM system.

- Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.

- Stay updated on product knowledge, industry trends, and customer service best practices.

- Identify opportunities to upsell or cross-sell products and services to existing customers.

- Assist in the development and improvement of sales/operations processes and procedures.

- Meet and exceed individual and team performance goals.

Qualifications:

- Proven experience in a sales coordination or customer support.
- Excellent communication skills, both written and verbal (English)
- Strong problem-solving and decision-making abilities.
- Ability to work well in a team workplace and collaborate with colleagues from various departments.
- Familiarity with customer relationship management (CRM) software.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathy and patience when dealing with customer issues.
- Proactive and self-motivated with a positive attitude.

📌 Sales Coordinator (Gurugram)
🏢 Vashi Integrated
📍 Gurugram