Customer Service Executive - Shipping & Logistics

: Belapur, Navi Mumbai

Experience Required: 1-4 Years

Gender Preference: Open to Male/Female

Working Days: 6 days a week (All Saturdays half day)

Joining: Immediate / Urgent Requirement

About the Role: Key Responsibilities: Handling end-to-end customer service for export/import shipments (Air & Sea).

Coordinating with shipping lines such as Maersk, MSC, CMA CGM, etc.

Follow-up with transporters, CHA, and warehouse teams.

Updating customers on shipment status, vessel schedules, and delivery timelines.

Preparing and verifying shipping documents (BL, Invoice, Packing List, Delivery Order, etc.).

Handling customer queries, complaints, and providing timely resolution.





Maintaining MIS reports and shipment records.

Ensuring timely billing and coordination with accounts team.

Maintaining strong relationships with clients and vendors.

Required Skills : 1-4 years of experience in Shipping / Freight Forwarding / Logistics company.

Valuable knowledge of export-import documentation.

Familiar with Incoterms and shipping procedures.

Good communication skills in English & Hindi.

Ability to work under pressure and meet deadlines

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive - Shipping & Logistics (CBD Belapur)
🏢 Austral International
📍 CBD Belapur