As a ServiceNow Technical Lead, This role requires a seasoned professional with deep ServiceNow development experience, strong understanding of platform upgrade cycles, and proven ability to review, refactor, and migrate code into stable production environments. You will also guide teams through technical best practices, platform governance, and continuous improvement efforts. ____________________ Key Responsibilities - Support the design, development, and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices. - Manage the end-to-end migration of code and configurations from development to production environments. - Participate in platform upgrades, patching, and release activities, ensuring mínimal disruption and optimal performance. - Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using ServiceNow native tools. - Drive automation through Flow Designer, Playbooks, and Automated Test Framework (ATF). - Ensure adherence to coding standards, security guidelines, and compliance requirements. - Mentor and guide junior developers, promoting a culture of technical excellence. - Support continuous improvement initiatives across development, testing, and deployment processes. - ____________________ Required Skills & Experience - 8-10 years of overall experience in ServiceNow design, development, and implementation. - ServiceNow Certified Application Developer (CAD) certification is required. - Robust hands-on experience with ServiceNow architecture, scripting (JavaScript/Glide), and system design. - Demonstrated ability to analyze, refactor, and modernize legacy ServiceNow codebases. - ____________________ Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas: - Customer Service Management (CSM) (Must Have) - Playbooks - Flow Designer - UI Builder - Now Assist / AI - Platform Analytics - Predictive Intelligence - Service Portal - Catalog Items - Automated Test Framework (ATF)



- ____________________ Preferred Qualifications - Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. - Experience with Agile or DevOps methodologies for ServiceNow delivery. - Familiarity with CI/CD pipelines and source control (e.g., Git, Jenkins). - Strong analytical, communication, and leadership skills. - Ability to work collaboratively with distributed teams across time zones. - BPM platform developers: Robust process orchestration, case management, and integration depth that maps well to ServiceNow Flow Designer and FSO. - Insurance platform developers: Deep insurance workflow knowledge from enterprise platforms, with willingness to upskill on ServiceNow. - Full-stack developers with BPM exposure: React/Angular front-end plus back-end API/integration experience in financial services or insurance. Insurance domain knowledge — claims lifecycle, policy administration, billing, compliance — is a significant differentiator. Business process optimization experience is a plus. ____________________ Nice to have skills & experience - Experience with intelligent document processing or AI document classification integrated within ServiceNow workflows. - Familiarity with insurance compliance requirements: state DOI regulations, OFAC, AML, escheatment. - Knowledge of Now Assist and Generative AI capabilities within ServiceNow. Experience in multi-instance, multi-tenant ServiceNow environments. ____________________ Work Environment & Expectations - Work Schedule: Monday to Friday, standard business hours. - May require occasional support during critical upgrades or production releases. - Opportunity to collaborate with global DXC teams across architecture, delivery, and support functions At DXC Technology, we believe robust connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

📌 Servicenow Technical Lead (Raju Ki Dhani)
🏢 DXC Technology
📍 Raju Ki Dhani