The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry - and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Responsibilities :

- Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
- Answering basic customer inquiries on product availability, maintenance,



and the status of orders.
- Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Create the PR per SO from system to manage the JDE system, arrange the shipment per SO terms
- Works under direct supervision to provide satisfactory and quality customer service.
- Manage customer orders from entry to delivery, ensuring accuracy and timely processing in JDE system.
- Serve as the primary point of contact for customers, handling enquiries, complaints and service requests with professionalism and empathy.
- Collaborate with procurement, logistics and finance teams to ensure smooth order fulfilment and timely invoicing.
- Monitor order status, proactively update customers, and resolve any discrepancies or delays.
- Generate reports and analyse order data from JDE system to support business decisions and continuous improvement.
- Support internal audits and ensure adherence to company standards and regulatory requirements.
- Taking care of India customer service regions.
- Other ad-hoc assignments tasked by your immediate superior / reporting.
- Capabilities of leading the CS teams.

Minimum Requirements

- Bachelor’s Degree with 5 years of working experiences in customer service position.
- Excellent understanding of ERP (preferable JDE) and solid communication skills.
- Ability to plan and organize a team effort.
- Effective time management and logical decision-making ability. Well versed in Microsoft Excel, ability to generate structured reports.
- Ability to work under pressure and managing workload with little direction.

World Leaders in Fire and Life Safety

📌 Manager-m3-aftermarket & Service (Gurugram)
🏢 kidde global solutions
📍 Gurugram