Greets and escorts guests upon arrival and during check-out process - Assists all arriving and departing guests. - Ensure a smooth flow of traffic in front of the hotel. - Unload and load luggage from vehicles when required. Check taxis and guest vehicles for any luggage left behind. - Welcomes guest and assists with baggage to the front desk - Escorts guests to their room; places baggage in the room - Inspects guest room for order and adequate supplies and describes amenities to guest - Leaves guest with room key and welcome card - Assists guests with their luggage throughout their stay - Stores luggage and issues claim checks as requested - Facilitate prompt customer check-out by assisting with guest luggage from room when requested. - Arranges taxis for guests when required. - Always have an umbrella accessible to assist guests to and from the entrance and their vehicle when required. - Promotes the hotel by inviting guests to come again. Assists guests throughout their stay - Provide courteous and prompt service to guest requests and enquiries. - Keep up to date with any changes to facilities within the hotel - Provide guests with a vast knowledge of city attractions and activities. - Promotes the hotel and area services and attractions - Responds to customer inquiries for information - Arranges for local ground transportation - Delivers phone messages, mail or packages, faxes, flowers, etc. to guest rooms - Collects and returns outgoing laundry and dry cleaning - Pages customers in lobby or other areas of hotel as needed Maintains the upkeep and appearance of the hotel lobby and entrance - Maintains the upkeep and appearance of the hotel lobby and entrance, performing light cleaning as required. - Maintains newspaper stands. - Replaces promotional items as needed.



- Perform other duties as required by Chief Concierge, Executive Assistant Manager or any other duty managers. Contributes to the overall security of the hotel by reporting unusual occurrences to security: - Reports entrance of unauthorised, undesirable or suspicious people to Manager on Duty. - Notifies security of potential security problems with customers. - Turns lost articles to ‘Lost Property’. - Exhibits knowledge of all hotel emergency procedures. - Keeps entrance explicit of cars. - Reports burnt out lights and dysfunctional elevators to Engineering. - Ensure hotel vehicles are well maintained. Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations - Gives personal attention, takes personal responsibility and uses teamwork when providing guest service - Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems - Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis - Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction - Performs other duties required to provide the service brand behavior and genuine hospitality Adheres to hotel policies and procedures: - Attends work on time and as scheduled. - Follows hotel grooming, hygiene and dress standards. - Minimise safety hazards by following all safety rules and procedures. - Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance. - Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. INDFOH

📌 Bell Boy (Hyderabad)
🏢 Radisson Blu Plaza Hotel Hyderabad Banjara Hills - Rooms
📍 Hyderabad