Senior Engineer/Assistant Manager - CTS PC : As a Senior Engineer/Assistant Manager - CTS PC , your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for Customer Support & Service Coordination for CNG compressors- Deliver day-to-day service support to Customer Centres using CTS tools.

- Ensure timely resolution of myQUEST tickets.
- Conduct field visits for root cause analysis and technical support.

Product Quality & Warranty Management- Collect and interpret product guarantee data from Customer Centres.

- Communicate findings to relevant departments for continuous product improvement.
- Manage PQM and TCM processes to reduce warranty costs and failure rates.
- Handle warranty claims through WAnT Claim Review.

Engineering Change & Product Development- Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).

- Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.

Technical Documentation & Information Flow- Ensure timely access to service and technical information for all products.

- Regularly update Service and Maintenance Kits based on product design changes.
- Modify Approved Spare Lists (ASLs) in line with design notifications.

Failure Analysis & Reporting- Perform detailed failure report analysis to identify trends and root causes.Collaborate with cross-functional teams to drive corrective actions.

- To succeed, you will need : Experience requirements
- Minimum 5 years of field experience on customer technical support.
- Technical knowledge on CNG compressors and compressed air ancillaries is a necessity.
- Should have strong knowledge of Atlas Copco products.




- Should be conversant with Atlas Copco standards, design and drawing methodology.
- Should interact with customers and visit them whenever necessary
- Strong knowledge of MS-office tools

Knowledge

- Good communication skills in English language (verbal and written)
- Should have very good analytical and problem-solving skills.
- Able to work within a time frame in line with management requirement.
- Able to plan and organize effectively with the right sense of urgency.
- Have a Customer Centric mindset.

Educational requirements

- Degree/Diploma in Mechanical/Electrical

Personality requirements

A proactive and positive team player with strong interpersonal and communication skills, thriving in dynamic, complex, and multicultural business environments. Self-motivated, independent, and flexible, with an organized and methodical approach to work. Accurate and diligent, with awareness of the need for speed and precision in high-pressure situations. Capable of building effective relationships with cross functional teams. Results-driven, with a strong ambition and commitment to achieving goals and taking accountability for outcomes.

In return, we offer :

- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being

Job location : On-Site

- This role requires you to work in office at our office in Talegaon, Pune ,India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information : Talent Acquisition Team: Poonam Choudhari

- Company: Atlas Copco Group- Functional area:

- Service- Location:

- India- City:

- Pune- In office/remote:

- On-Site- Brand:

- Atlas Copco Group- Company Name:

- Atlas Copco (India) Private Ltd.- Date of Posting:

- July 3, 2026- Last day to apply:

- July 20, 2026

📌 Senior Engineer/assistant Manager - Cts Pc (Pune)
🏢 Atlas Copco Group
📍 Pune