Role Overview

An enthusiastic and detail-oriented Guest Relations Executive for the Nila Shop in Jaipur. The associate will assist the Shop Incharge/Store Manager in creating a welcoming and engaging experience for visitors while supporting retail operations and sales.

ROLE PURPOSE / ROLES & RESPONSIBILITIES

Customer Service & Guest Experience

- Welcome and assist customers and visitors in a warm and professional manner.
- Conduct guided tours of Nila House and the shop, introducing visitors to the organization’s history, philosophy, craft traditions, artisan collaborations, and initiatives.
- Engage visitors in meaningful conversations, understand their interests, and offer a thoughtful and personalized experience.
- Support outreach and relationship-building with educational institutions, cultural organizations, hospitality partners, and other relevant networks to encourage visits and collaborations.
- Address customer inquiries, provide product recommendations, and resolve
- concerns in coordination with relevant teams.
- Record customer feedback and share insights to support continuous improvement.
- Build and maintain relationships with customers, patrons, and visitors.

Storytelling & Product Knowledge

- Develop a strong understanding of Nila’s collections, artisan partnerships, craft practices, and organizational initiatives.
- Communicate the stories behind products, materials, techniques, and cultural traditions in an engaging and accessible manner.
- Represent Nila’s values and approach to craft, design, and community engagement through informed conversations with visitors.

Retail Operations & POS Management

- Assist with the Point of Sale system, ensuring efficient and accurate transactions.
- Maintain daily sales records, cash deposit receipts, settlements, and reports.




- Provide accurate product information and support customers through the purchasing process.
- Support order management, customer follow-ups, and after-sales service.

Sales Support & Store Maintenance

- Actively engage with customers to support sales and enhance the shopping experience.
- Assist in maintaining the store’s appearance, cleanliness, and organization.
- Support inventory management, stock replenishment, and backroom organization.
- Assist with visual merchandising and product displays to ensure an inviting retail environment.

Nila Connect Marketplace

- Maintain records of artisan sales and marketplace participation.
- Maintain and update the artisan database and document the impact of marketplace participation.
- Assist visitors in understanding the purpose and significance of the marketplace initiative.

Library Management

- Maintain and organize Nila’s library collection, including cataloguing, inventory records, and circulation tracking.
- Recommend books and publications relevant to Nila’s areas of interest, including craft, têxtiles, design, culture, and sustainability.
- Support visitors and team members in accessing library resources.

Administrative Tasks

- Maintain and update customer records, including preferences, feedback, complaints, and engagement history.
- Maintain records related to guest visits, tours, outreach activities, and customer interactions.




- Coordinate with internal teams to ensure timely resolution of customer requests, concerns, and complaints.
- Assist with inventory counts, stock records, reporting, and other store administrative requirements.
- Follow store policies and operational procedures.
- Support in preparing reports and providing feedback on sales performance and visitor engagement.

Team Collaboration

- Work closely with the Shop Incharge and team members to achieve store goals and deliver a seamless visitor experience.
- Participate in training sessions and team meetings to stay informed about collections, initiatives, and operational processes.
- Contribute positively to a collaborative team environment.

Language Fluency

- Proficiency in English and Hindi is essential.

Skills and Competencies

- Previous experience in retail, hospitality, guest relations, cultural institutions, or luxury customer service.
- Strong interest in craft, têxtiles, design, culture, and handmade products.
- Excellent communication, interpersonal, and presentation skills.
- Ability to engage confidently with diverse audiences and conduct guided tours.
- Solid storytelling ability and an aptitude for translating information into engaging visitor experiences.
- Strong organizational, relationship-building, and record-keeping skills.
- Ability to work independently and collaboratively.
- Basic proficiency with point-of-sale systems and retail software.
- Proficiency in Microsoft Office and basic reporting tools.
- Flexibility to work weekends and holidays as required.

Working Hours & Days

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits :

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Loca

📌 Retail Associate (Jaipur)
🏢 Lady Bamford Foundation
📍 Jaipur