Security Professional :

- Job Req ID: 54233
- Posting Date: 22 Jan 2026
- Function: Service
- Unit: Business
- Location: 9th & 10th Flr, Gurugram Info, Gurugram, India
- Salary: Competitive

Why this job matters : Provide 24x 7 technical security support. Technically resolving all Security incidents allocated, including complex security issues (Severity Incident) and work as a SME.

The role is the primary customer contact for detailed technical questions, is customer focused, and can set up customer requirements into a working solution, if necessary together with other disciplines.

They will also be responsible for leading a team of similarly skilled engineers, providing influence and guidance of the team, ensuring all work tasks of that team are completed within contractual obligations.

The role holder is responsible to implement all critical changes.

Responsible to drive the Service request and problem task.

Responsible to peer review all changes to submit error free changes to change team.

Responsible to implement certificate related changes.

The role holder is responsible to work with tool team and to reduce the proactive incident count.

What you’ll be doing : This is a shift role, covering 24/7, job holder will be required to cover flexible working hours/shift patterns as and when required.

Be a part of Technical Service desk team, ensuring the team are operating at their most productive, customer service focused and ensuring all contractual obligations are met in a timely manner.

Responsible for managing the Security related issues for customer as well as supporting issues highlighted by customer and work with other security teams.

Manage the resolution process for all P1 & P2 and other critical incidents from inception to resolution, ensuring quick and correct assessment of the issue,



including identifying the impact to a specific customers and engaging the appropriate service area to resolve the issue.

The individual is expected to aggressively drive, facilitate and lead the technical resolution of complex and highly visible technology incidents - ensuring maximum system availability.

The role will be accountable to help improve overall performance around managing, tracking and reporting of incidents and responsible to establish technical & business bridges/conference calls as required and involve all relevant teams/vendors/parties and to take overall ownership of the Incident until resolution.

Responsibilities span all internal technology infrastructure, development and business support. The role will be accountable for managing incidents from discovery through recovery, fix, elimination and customer remediation.

Provide prompt periodic progress updates to the appropriate parties until detection of the root cause and issue closure of any particular incident.

Responsible for the complete process adherence and handling of critical incidents according to SLAs.

Liaison with Team Leaders and Team Managers of all technical experts (or support teams) to ensure swift resolution of incidents within SLA targets.

Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features,



software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.

Take part in regular service conference calls with Service Account Management, to advise customer on possible design issues following network growth and changed user requirements.

Skills : McAfee, F5 (LTM,GTM). Cisco ASA, FTD’s ,Juniper, Sky high knowledge

5 years or more relevant experience in Security domain ,CCNA & Junos certifications preferred, Skyhigh knowledge

Skill in managing teams of individuals to produce desired outcomes and performance.

Individual can manage one or more teams to achieve stretching performance goals whilst maintaining levels of motivation and satisfaction.

Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions.

Able to investigate and address the most complex technical problems working with a wide range of stakeholders.

Skill in assessing and improving service and business process performance.

Individual can assess, re-design and improve complex business processes using a range of industry standard tools and techniques drawn from methodologies such as 6 Sigma and lean.

Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks.

Rigorous and consistent adherence to defined processes and policies with ability to interpret such policies and processes intelligently.

Capability to identify issues and opportunities and initiate action without explicit instruction.

Consistently identifies requirement for proactive action and takes such action correctly and effectively.

Capability to pay close attention to details of requests and del

📌 Security Professional (Gurugram)
🏢 BT Group
📍 Gurugram