Job Title : Telemarketer - Medical Practice Appointment Setter Hiring Manager : Head of Operations Location : Chennai Shift Type : Night Shift (US Hours) Position Type : Full-Time / Work from Office Contract Type : Regular Position Budgeted : Yes

Job Purpose

We are seeking a highly motivated and persuasive Telemarketer - Medical Practice Appointment Setter to join the business development team of a healthcare services organization.

The primary responsibility of this role is to conduct outbound calls to medical practices, introduce healthcare revenue management services, qualify leads, and successfully set appointments (demos or consultations) for the sales team.

This role plays an important part in building the sales pipeline and expanding the organization’s client base within the healthcare sector.

Principal Accountabilities

Outbound Calling & Appointment Setting

- Conduct high-volume outbound calls to decision-makers such as Practice Managers, Office Managers, and Physicians at medical practices.
- Navigate gatekeepers effectively to reach key contacts.
- Deliver a clear and persuasive pitch about revenue cycle management services.
- Handle objections professionally and maintain a positive approach despite rejection.
- Achieve or exceed daily, weekly, and monthly targets for call volume, qualified leads, and appointments scheduled.

Lead Qualification & Nurturing

- Ask relevant probing questions to understand the practice’s revenue cycle challenges and operational pain points.
- Qualify leads using predefined criteria to ensure a strong pipeline for the sales team.
- Maintain consistent follow-ups with potential prospects to build relationships and convert them into appointments.

Data & CRM Management

- Accurately record call activities, outcomes,



and lead status in the CRM system (e.g., Salesforce, HubSpot, or similar tools).
- Maintain a well-organized and updated prospect database.
- Coordinate with account executives to schedule appointments and manage calendars effectively.

Product Knowledge & Communication

- Develop a working understanding of healthcare revenue cycle operations, including medical billing, coding, and denial management.
- Clearly explain how revenue cycle management solutions can support medical practices and improve financial outcomes.
- Adhere to healthcare compliance and confidentiality guidelines during all interactions.

Required Skills & Experience

Experience

- Prior experience in telemarketing, cold calling, or appointment setting is preferred.
- Fresh graduates with strong communication skills and interest in sales are encouraged to apply.

Technical Skills

- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) is an advantage.
- Basic proficiency in Microsoft Office tools.

Industry Knowledge (preferred)

- Exposure to healthcare services, medical practices, or revenue cycle management is desirable but not mandatory.

Education

- Bachelor’s degree (any discipline) with strong academic performance.

Key Capabilities

Communication Skills

- Excellent verbal communication in English.
- Robust listening skills and ability to build rapport quickly over calls.
- Clear, confident, and professional phone presence.

Sales Mindset

- Persuasive communication ability.
- Resilience and the ability to handle rejection constructively.
- Goal-oriented and comfortable working with performance targets.

Assessment Methods

- Interview
- Case Study / Role Play
- Skill Test
- Reference Check

Job Types : Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹28,944.55 per month

Work Location: In person

📌 Telemarketer (Chennai)
🏢 Maayon Hr Consultancy
📍 Chennai